[Hiring] Learning Coach @Gallagher

Role Description

As a Learning Coach, you’ll have the opportunity to shape learning across RPA, helping colleagues build the knowledge and skills they need as systems, processes and ways of working evolve.

• Turn business processes, system capabilities and strategic initiatives into practical learning experiences.
• Support employee proficiency, consistency and adoption.
• Partner with Operations, Technology, business leaders, subject matter experts and Learning & Development to understand learning needs.
• Focus on supporting AMS and other RPA systems and initiatives.
• Help colleagues understand technology and its connection with their processes.
• Conduct learning needs assessment, curriculum and content design, training delivery, coaching and ongoing reinforcement.
• Contribute to system implementations, process changes and strategic initiatives.

Qualifications

• Bachelor's degree in organizational development, human resources, business, or related field.
• 3+ years directly applicable experience in insurance or financial brokerage.
• Proficient in developing and following individual work plan(s).
• Strong written and verbal communication skills.
• Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.
• Up to 10% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.

Requirements

• Three or more years of relevant experience in learning and development, instructional design, training, insurance operations, financial services or a related environment.
• Experience designing and delivering instructor-led, virtual and/or digital learning.
• Experience creating learning and performance-support materials such as job aids, facilitator guides, presentations, assessments and e-learning.
• The ability to translate complex systems and business processes into clear, practical learning.
• Experience partnering with stakeholders and subject matter experts to understand learning needs.
• The ability to plan and coordinate learning initiatives, including managing milestones, dependencies and stakeholder communication.
• Experience supporting system implementations, technology adoption, process changes or transformation initiatives is preferred.
• Insurance or brokerage experience is preferred.
• Experience with Epic or other agency management or operational systems is highly desirable.
• A bachelor’s degree in instructional design, education, organizational development, human resources, business or a related field is preferred.
• A professional learning or instructional design certification, such as CPTD/APTD or an equivalent credential, is a plus.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.