[Hiring] Website Onboarding Specialist @Cloudbeds

Role Description

We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Designer Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

What You Will Do:

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
• Manage the website onboarding projects and service delivery timelines of multiple accounts
• Manage all records and upkeep all task management systems related to websites service delivery
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls
• Assist with website service scoping or questions from potential customers
• Investigate on website errors or support, research, and suggest on website service improvement
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
• Use graphic design tools to create visual elements that are in line with our customers’ branding
• Resourceful and can research and develop content to build websites quickly
• Passionate about meeting customers from all over the world and happy to provide them genuine customer service
• Problem solver, resolves and handles customer complaints
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

Qualifications

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress or Drupal or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Company Description

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.