[Hiring] UX Researcher / Designer @Mondo Staffing Agency

Role Description

Lead UX strategy and design for a complex, multi-system patient experience, translating research into actionable strategy, journey maps, workflows, and wireframes.

Day-to-Day Responsibilities:

• Develop UX strategy for the patient post-booking experience.
• Partner with research to shape research plans and translate findings into design direction.
• Create journey maps, user flows, process maps, and system diagrams.
• Map handoffs between booking experiences and electronic medical record systems.
• Identify friction points, edge cases, and opportunities across the patient journey.
• Develop wireframes and design artifacts independently.
• Gather requirements and conduct or support patient-side interviews.
• Refine personas and translate insights into wireframes and design solutions.
• Use AI tools to accelerate research synthesis and design iteration.
• Present strategy and design work to product, engineering, clinical, and research stakeholders.
• Apply usability, accessibility, and regulated-industry considerations to design decisions.

Qualifications

• 5–8+ years of UX design experience with a strong strategy and research focus.
• Portfolio demonstrating UX strategy, research, journey mapping, and design execution.
• Experience with complex, multi-step, multi-system experiences.
• Strong ability to translate qualitative research findings into design decisions.
• Proven experience creating journey maps, user flows, process maps, and/or system diagrams.
• Ability to independently execute wireframes and design artifacts.
• Expert-level Figma proficiency; experience with FigJam, Miro, or similar tools.
• Strong stakeholder management, communication, and presentation skills.
• Ability to work independently and proactively in a fully remote environment.
• Systemic thinking and experience understanding how information and workflows move between products, systems, or vendors.
• Research experience combined with hands-on wireframing/design experience.

Preferred Qualifications

• Experience designing care pathways or electronic medical record experiences.
• Experience with AthenaHealth or similar healthcare platforms.
• Healthcare, mental/behavioral health, telehealth, insurance, or other regulated-industry experience.
• Service design experience spanning multiple products or systems.
• Experience with scheduling, booking, matching, intake, or onboarding experiences.
• Quantitative research experience in addition to qualitative research.
• Fluency with AI tools for research synthesis, artifact creation, and design iteration.
• Experience with contract-to-hire engagements.
• Case studies showing problem framing, research, strategy, artifacts, and outcomes.

Requirements

• Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Benefits

• Eligible for Health, Dental, Vision, 401K.