[Hiring] Sr UX Researcher @Nextens

Role Description

Government Solutions UX is seeking a Sr. UX Researcher to support the Public Safety, Civilian, and Vital Core portfolios. This role provides dedicated user research expertise and contributes hands-on UX design support when business priorities require additional design capacity.

• Lead user research activities across Public Safety, Civilian, and Vital Core products.
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.
• Gather, evaluate, and develop a strong understanding of customer use cases, market segments, competitors, and the regulatory environment.
• Translate research findings and data into actionable product recommendations, design improvements, and future research strategies.
• Present research findings and learnings to stakeholders and share insights across the organization.
• Partner closely with UX designers so user feedback and testing inform the design process.
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed.
• Work with designers to define product structure and layout, iterate on solutions, and test design work with users.
• Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs.
• Support customer demonstrations, beta programs, and feedback initiatives.
• Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy.
• Apply research methods appropriately across remote, in-person, moderated, and unmoderated contexts.
• Use relevant research and analysis tools, including research software such as FullStory, Crazy Egg, and Userlytics.
• Mentor junior researchers where needed and help strengthen research practices and technical skills.
• Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation associated with customer requests, product certifications, audits, and RFP submissions.
• Support the creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs).

Qualifications

• 6-8 years of relevant user research, UX, product design, or related experience.
• Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts.
• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation.
• Ability to analyze research findings and data, identify problems, and recommend practical solutions.
• Experience presenting research insights and recommendations clearly to stakeholders.
• Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams.
• Experience creating research documentation and analysis outputs.
• Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed.
• Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently.
• A bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required.

Requirements

• Experience with digital accessibility standards and practices, including WCAG.
• Experience preparing or maintaining VPATs and ACRs.
• Experience with accessibility testing, remediation recommendations, or compliance documentation.
• Front-end development experience.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.