[Hiring] UX Researcher @ACI Infotech

Role Description

UX Researcher with a duration of 1+ years, working remotely.

Qualifications

• At least 3 years of experience in UX Research, including:
• Conducting primary and secondary user research
• Evaluating quantitative and qualitative research
• Performing market and ethnographic research
• Working closely with cross-functional teams to identify and evaluate research topics
• Planning and implementing user research strategies and methodologies
• Advocating research findings to diverse audiences through written and oral presentations
• Mentoring and coaching junior UX researchers
• Performing usability studies with consumers
• Asking questions, gathering data, and analyzing data
• Using a diverse set of UX research tools
• At least 3 years of experience in User Acceptance Testing, including:
• Building and running tests (ideally automated)
• Discovering problems during service development
• Validating test results in the operating environment
• Increasing user and agency confidence in service delivery
• Reducing the risk of reputational damage
• Recruiting and leading testing groups
• Running research sessions with users
• Understanding accessibility issues
• At least 3 years of experience with Digital Platforms, Tools, & Discipline, including:
• Working with enterprise scale digital platforms and products
• Using productivity and analysis tools (e.g., JIRA, Google Analytics, Git Repository, MS Teams, Confluence)
• At least 3 years of experience in Performance in Complex Situations, including:
• Communication and collaboration with state-wide partners
• Encouraging an interactive and customer-focused work environment
• Comfort in ambiguous work environments
• Judgment fitting to an ever-changing environment
• Government-specific task management

Requirements

• Ability to share research results quickly and effectively
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders
• Experience with remote testing tools
• Strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills
• Knowledge of best practices for user experience research and testing
• Willingness to participate in ethnographic research and interviews
• Ability to distill complex concepts into simple ideas
• Exceptional verbal and written communication skills
• Demonstrated ability to meet deadlines and manage requests
• Understanding of the Agile development process
• Ability to maintain strict confidentiality

Benefits

• Supporting teammates' skills and behaviors development and delivery
• Creative and analytical thinking with strong problem-solving skills
• Judgment in dealing effectively with government staff

Preferred Skills & Qualifications

• A bachelor's degree or higher in graphic design, marketing, communications, or related field
• 2 years professional experience in design, communications, management, or testing
• 1 year of user-centered design experience
• 1 year of user research and analytics experience