[Hiring] UX Researcher @ACI Infotech

Role Description

The UX Researcher will support the mission by working with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Researcher will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.

In addition, you will help scale user research at the State of Connecticut by joining a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment.

Qualifications

• At least 3 years of experience in UX Research
• At least 3 years of experience in User Acceptance Testing
• At least 3 years of experience with Digital Platforms, Tools, & Discipline
• At least 3 years of experience in Performance in Complex Situations

Requirements

• Conduct primary and secondary user research
• Conduct and evaluate quantitative and qualitative research
• Perform market and ethnographic research
• Work closely with cross-functional teams to identify and evaluate research topics
• Plan and implement user research strategies and methodologies
• Advocate research findings to diverse audiences through written and oral presentations
• Mentor and coach junior UX researchers on the team
• Perform usability studies with consumers
• Ask questions, gather data, and analyze data
• Use a diverse set of UX research tools
• Build and run tests (ideally automated) to confirm the service or product meets user and stakeholder needs
• Help discover problems while the service is being developed
• Check the operating environment to make sure test results are valid
• Help increase user and agency confidence in future service or product delivery
• Help reduce the risk of reputational damage
• Recruit and lead testing groups
• Run research sessions with users
• Understand accessibility issues and engage with the team to build with equality
• Work with enterprise scale digital platforms and products
• Use productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence
• Communicate and collaborate with state-wide partners
• Encourage an interactive, cooperative, collaborative, and customer-focused work environment
• Exhibit judgement fitting to the ever-changing environment
• Manage government-specific tasks

Benefits

• A bachelor's degree or higher in graphic design, marketing, communications, or related field
• 2 years professional experience in design, communications, management, or testing
• 1 year of user-centered design
• 1 year of user research and analytics