[Hiring] UX Researcher @Blue Cross and Blue Shield of North Carolina

Role Description

We are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.

• Self-direction: Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish priorities.
• Conducting Research: Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trends.
• Support Designers in Research Efforts: Work with product designers to run some research studies on their own and ensure they’re following best practices.
• Insight Finding: Analyze research data to provide actionable insights and identify connections across projects.
• Artifact Creation: Map user journeys and systems, and create UX personas or archetypes to help better understand your target users.
• Research Readouts: Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisions.
• Sizing and Estimation: Work with partners and agile teams to provide estimates of timing and level of effort for research.
• Maintaining Research Repository: Document and communicate research findings in the research repository for team members and internal partners to access.
• Participate in Critique: Participate in business and UI reviews with multi-disciplinary product teams.
• Coordinating Research Studies: Coordinate and conduct research sessions, including participant recruitment and session scheduling.
• Prioritization of Efforts: Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a “just enough research” mindset.
• Expert Heuristic Evaluation: Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experience.
• Advocate for Inclusive Design: Use your research to champion inclusive digital practices and ensure accessible services that work for all users.

Qualifications

• Bachelor’s Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field.
• Experience with a wide variety of research methodologies.
• Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus.
• Ability to work in fast-paced agile / SCRUM environment.
• The ability to analyze findings and data to deliver actionable insights.
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

Requirements

• Curious and teachable: Ready to listen and learn. Able to recognize and defuse your own bias.
• Self-directing: Understand how to process intent and then chart a course to deliver value without constant oversight. Should be able to manage multiple projects at once.
• Pragmatic: Prioritize what delivers the most business value.
• Humble and down-to-earth: Driven by the desire to make experiences and the team successful.
• Able to disagree without being disagreeable: Influence partners to listen to guidance in a way that builds relationships.
• Calm, measured, authoritative: Use insights and verbatims to influence partners and projects.

Preferred Skills

• Experience in researching Enterprise or IT systems a plus.
• Experience in health insurance, healthcare, insurance or financial services a plus.
• Experience with design systems and frameworks.

Benefits

• Annual Incentive Bonus* based on corporate goal achievement and individual performance.
• 401(k) with employer match.
• Paid Time Off (PTO).
• Competitive health benefits and wellness programs.
• Salary Range: $81,068.00 - $129,708.00.

Company Description

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.