[Hiring] UX Designer @Workbrew

Role Description

We’re hiring a UX Designer to own customer research and UX design at Workbrew. This is a research-weighted role, and we mean that literally. Roughly half your time goes on talking to customers, testing ideas with them, and turning what you learn into recommendations the company acts on. The other half is the UX design work that follows from it: flows, prototypes, and the interface for a product that IT administrators live in every day.

In this role, you will:

• Own customer research end to end: recruiting participants, writing user research scripts, moderating sessions, synthesizing, and writing recommendations.
• Build static and interactive prototypes — putting them in front of real IT administrators before we commit engineering time to a specific direction.
• Design parts of our web and native applications upfront, reducing the amount of time that we need to spend on “UX refactoring”.
• Work with sales, customer success, and channel partner managers as your route to users — and then building your own relationships directly with those customers.
• Describe how our segments actually differ between user personas and buyer types — so that we can focus on the right problems for the right people.
• Decide and understand how much attention a given initiative deserves. Some things we know well enough to just build — some things we’re guessing at and need to test properly. Knowing the difference is the job.
• Run our quantitative research: surveys, satisfaction and sentiment measurement, and unmoderated testing, so we hear from a lot more customers than we can get on a call.
• Help set up and read quantitative product analytics, so we know whether what we shipped worked.

Qualifications

• 5+ years designing B2B software products that shipped and are in-market.
• You have run research end to end yourself, and it changed what got built.
• You work with numbers, not just interviews.
• You build your own prototypes and test them with users.
• You have been the only UX Designer on a product team.

Requirements

• Experience designing for DevTools, IT, fleet management, security, or compliance products (nice to have).
• Experience designing for products where the buyer and the end user are different people with different problems (nice to have).
• Comfortable making front-end changes yourself using pull requests when needed or required (nice to have).
• You’ve built or maintained a design system and have opinions about making one that works well with AI-assisted development (nice to have).
• Experience working in highly-regulated environments (nice to have).

Benefits

• Unlimited PTO: We care about outcomes, not hours.
• Generous equity package: Workbrew is a seed-stage startup that is growing, and we want employees to share in that success.
• Annual Summit: the Workbrew Crew meets in-person once a year.
• Healthcare, vision, and dental through Thatch with a 70/30 employer/employee split (for United States employees).
• 401k with a full match up to 3% of salary, and 50% match towards the next 2% of salary (for United States employees).
• Statutory contributions towards pension (for United Kingdom employees).
• Enterprise Management Incentive (EMI) stock option scheme available (for United Kingdom employees).