[Hiring] UX Designer @Vector Solutions

Role Description

Vector Solutions is seeking a curious, research-minded designer to join our central UX team and own the experience for several of our public safety products. This role is for someone who would rather talk to a customer than guess. You'll spend real time on customer calls, in discovery sessions, and in usability tests, and you'll turn what you learn into design decisions your product team can act on.

Our team works hard to stay at the leading edge of AI-driven design. We prototype almost exclusively in working code and explore new ways AI can enhance our research and design work.

What You'll Own:

• Lead designer for three products in our public sector portfolio serving firefighters, EMS crews, law enforcement officers, and their leaders:
• Target Solutions: our flagship training and compliance platform for public safety agencies
• Check It: digital checklists and inventory tracking
• Guardian Tracking: documentation and early-intervention tools

What You'll Do:

• Research and discovery:
• Join customer calls, site conversations, and discovery sessions.
• Partner with our UX researcher on interviews, usability tests, surveys, and concept validation.
• Synthesize insights and share them with product managers and engineers.
• Use product analytics and support data to identify user struggles.
• Design and prototyping:
• Turn research into design solutions, from problem framing to validated designs.
• Build interactive prototypes in code with AI tools.
• Contribute to our shared design system and UX patterns.
• Collaboration:
• Work closely with product managers, product owners, and engineers in an agile environment.
• Explain design rationale and research findings to stakeholders.
• Participate in team critiques and research share-outs.

Qualifications

• 3+ years designing digital products, ideally in enterprise or SaaS
• Hands-on UX research experience
• A portfolio and/or case studies showing your process
• Deep curiosity about people and their work
• Comfort with ambiguity
• Clear communication and storytelling skills
• Interest in AI-assisted design
• Experience working in agile product teams
• Experience with research tools such as Dovetail, UserBrain, User Interviews, or Respondent
• Familiarity with accessibility principles
• Bachelor's degree in Design, HCI, Human Factors, Psychology, Anthropology, or a related field, or equivalent experience

Requirements

• Experience prototyping with Claude Code or other AI coding tools
• Experience with product analytics tools such as Heap
• Figma proficiency
• Experience in public safety, e-learning, or compliance-driven industries

Benefits

• Friendly, open, and casual work environment
• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• Calm Health-Employee Membership
• Company social events
• Employee Resource Groups
• Philanthropic opportunities