[Hiring] Staff UX Designer @Clover Health

Role Description

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes for patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

Our UX Designers thrive on solving hard problems. We deliver products and experiences by combining personal care with modern technology to give people the healthcare they deserve. We work closely to define emerging patterns, interactions, and visual systems from the ground up to solve problems that haven’t been solved yet. It’s an opportunity to not only design better healthcare software, but to design a whole new way to work.

We are seeking a talented and experienced Staff UX Designer to join our team and lead impactful design initiatives across our product suite. As a key member of the design leadership team, you will shape the quality of the user experience, collaborating closely with cross-functional teams to ensure our products are intuitive, user-centered, and aligned with business goals. You will be responsible for solving complex design challenges, elevating design quality by mentoring other designers, and driving a user-first mindset throughout the organization.

If you are a design leader who thrives in a fast-paced, outcome-driven environment and has a passion for creating products that make a meaningful impact, we would love to meet you!

As a Staff UX Designer, you will:

• Provide leadership in introducing consumer-level experiences into the enterprise healthcare space, setting a new standard for design quality with a refined sense of taste.
• Lead the exploration and solutioning of undefined problem areas, driving innovation to tackle complex user and business challenges.
• Own and lead large-scale design projects, utilizing rapid prototyping and fast learning cycles to deliver impactful, scalable solutions.
• Bring differentiated expertise to elevate the overall design quality and introduce breakthrough experiences, pushing the team toward new levels of excellence.
• Establish yourself as a design leader by demonstrating mastery, strategic thinking, and confidence in making intelligent design decisions.
• Champion design excellence and innovation throughout the organization, influencing cross-functional teams and setting the standard for high-impact solutions.

Success in this role looks like:

• In the first 90 days, you have partnered with senior engineering to deliver multiple prototype iterations, which are now actively in the hands of end users. You have dramatically elevated the user experience and are setting a new benchmark for design excellence.
• By six months, you have seamlessly integrated next-gen design patterns into the workflows of other designers and PMs. You’ve also incorporated these patterns and improvements into the Design System as a member of the Design System Team, while retiring or updating outdated patterns.
• Long term, you continue to lead groundbreaking exploration projects with substantial potential, working collaboratively with senior leadership and data science teams to drive strategic design advancements.

You should get in touch if:

• You have 7+ years of in-house design experience, including working autonomously with senior technical teams and integrating complex features like ML to deliver consumer-level, best-in-class experiences.
• You have a portfolio that demonstrates industry mastery (healthcare experience is a plus but not required), showcasing advanced expertise in interaction and visual design, with a track record of creating outstanding, next-level user experiences.
• You possess strategic thinking skills and have experience leading early-stage exploration projects with high-value potential, showcasing your ability to drive impactful design innovations.
• You have a proven track record of managing and reconciling conflicting stakeholder feedback, resulting in cohesive and innovative design solutions.
• You are adept at working with design systems, with experience in contributing to and maintaining high-quality, scalable design standards.
• You are a natural leader who thrives on sharing your knowledge with others, helping to elevate the design capabilities of your team.

Benefits

• Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!