[Hiring] Senior Manager, UX Design @Counterpart Health

Role Description

At Counterpart Health, we are transforming healthcare and improving patient care through Counterpart Assistant, our technology platform for primary care. By supporting primary care physicians and their teams, we help identify patient needs earlier, make complex clinical information actionable, and support longitudinal management of chronic conditions.

As Senior Manager of UX Design for the Interventions Pillar, you will lead the team designing how clinical insight becomes action. Your portfolio will include:

• Decision support
• Treatment planning
• Intervention selection
• Treatment execution
• Care coordination
• Longitudinal follow-through

You will manage talented, experienced designers who already understand our product, systems, and clinical users deeply. Your role is to help them:

• Expand their strategic ownership
• Make stronger decisions through ambiguity
• Influence across the organization
• Define the future of their domains

AI will be an important part of this work. You will guide teams in applying AI where it can help clinicians:

• Synthesize information
• Evaluate options
• Plan care
• Follow through—while preserving appropriate evidence, transparency, and clinical control

This role is an opportunity to:

• Shape how Counterpart supports consequential clinical decisions and treatment workflows
• Develop senior designers into stronger strategic and organizational leaders
• Define how AI can responsibly assist clinical reasoning and action
• Connect clinical expertise, product strategy, design, and technology around measurable outcomes

As a Senior Manager, UX Design, you will:

• Lead the clinical UX strategy
• Develop senior design talent
• Advance AI-enabled clinical workflows
• Create strong cross-functional decisions
• Raise the quality and effectiveness of execution

Success in this role looks like:

• Bringing deep expertise in clinical-product design while creating strategic alignment and design leverage across the Interventions pods

In the first 90 days:

• Establish leadership and strategic alignment by building strong partnerships with product directors
• Ensure balanced workloads
• Embed design as a critical part of business strategy
• Success will be measured by stakeholder feedback, stronger design integration, and improved operational effectiveness

In the first 6 months:

• Focus on delivering impact by deepening user understanding
• Embed research insights into design decisions
• Push for best-in-class UX
• Accelerate iteration cycles, reducing time-to-insight by 30%
• Foster a culture of experimentation and autonomy
• Guide the team in complex problem-solving

Beyond six months:

• Scale strategic impact and industry influence by positioning design as a key business driver
• Ensure UX directly contributes to engagement, provider adoption, and overall user experience
• Push for consumer-grade, next-gen experiences that redefine digital healthcare
• Strengthen team expertise, foster strategic thinking, and elevate design’s role in product direction

Qualifications

• 7+ years of design experience in a design environment (in-house, agency, or relevant industry)
• 5+ years of managing people
• Experience leading complex, high-consequence workflows in healthcare or another expert professional domain
• Strong judgment in interaction design, information design, research, and product strategy
• Ability to coach others without taking over their work
• Experience with AI-enabled products or sound judgment about recommendations, automation, evidence, uncertainty, and human oversight
• Experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences
• Advocate for collaboration, working closely with product and engineering
• Excitement about shaping the future of healthcare UX

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs and mentorship
• Professional development funding
• Employee Stock Purchase Plan (ESPP)
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents
• And much more!