[Hiring] Senior UX Designer @CVS Health

Role Description

We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will be responsible for leading the user experience design initiatives within the Outreach & Execution product organization. In partnership with cross-functional teams, you will craft innovative solutions that satisfy user needs while advancing business objectives. Your expertise in user-centered design, UX research, interaction design, and information architecture will be essential in shaping the direction of digital experiences across a portfolio that enables visit scheduling, clinician route navigation, and seamless member communications.

This position is a tireless advocate for the end-user and contributes to the continued evolution of our design methods and delivery. This role will be accountable for strong results and will have ample opportunities to make a significant impact on the daily lives of our users and our business.

Roles and Responsibilities

• Execute the end-to-end UX design process for your product, from early stage research to implementation and ongoing refinement.
• Conduct generative and evaluative user research, including interviews, surveys, and usability testing.
• Leverage user research findings to develop an in-depth understanding of user psychology and behaviors.
• Collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders.
• Collaborate with engineers to ensure the successful implementation of design solutions.
• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions.
• Advocate for the user and ensure that all design decisions are based on user needs.
• Present design concepts, solutions, strategies, and user research findings to stakeholders.
• Follow and contribute to design guidelines, patterns, and best practices.
• Identify and measure behavioral analytics for your product that tie to product and business goals.
• Track and report on UX metrics that show a clear impact and value to the organization.
• Stay up to date with industry trends, emerging technologies, and UX design methodologies.
• Help mentor and guide junior designers, providing feedback and fostering their growth and development.

Qualifications

• Minimum 5 years experience in UX, Interaction Design, or Product Design.
• Proven experience as a UX designer, driving and delivering design from initial concepts to successful launch.
• 2+ years experience conducting user research and usability testing.
• Strong analytical and problem-solving skills.
• Experience in UX design tools such as Figma, Sketch, Axure, Invision, or similar software.
• Solid understanding of user-centered design principles and best practices.
• Excellent communication and presentation skills.
• Ability to work mostly independently and take ownership of projects.
• Understanding of modern front-end development technologies (HTML, CSS, JavaScript, etc).
• Experience working in a lean or Agile development environment.

Preferred Qualifications

• Experience designing for multiple platforms (web, mobile, tablet, etc.).
• Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc.
• Experience using AI tools to accelerate user research and design execution.
• Experience with research platforms such as Usertesting.com, Optimal Workshop, HeyMarvin or equivalent.
• Knowledge of healthcare industry.
• Enterprise UX experience.
• Service design experience, including mapping and evaluating the full customer journey.
• Understanding of and experience working with design systems and component-based design.
• Experience with design thinking methodologies and facilitating design workshops.

Education

• Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.
• Equivalent years of experience in lieu of degree considered.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $92,700.00 - $185,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.