[Hiring] Senior UX Researcher @H&R Block

Role Description

H&R Block is dedicated to empowering financial freedom through trust and technology. We are seeking a Senior UX Researcher to drive continuous discovery across multiple digital product teams. This role will shape user experiences through ongoing research, actionable insights, and close collaboration with cross-functional partners, ensuring our solutions simplify financial decisions and build confidence for every client.

Day to day, you'll:

• Partner with product teams to co-create research plans and prioritize learning objectives
• Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
• Engage with a range of customer segments to validate concepts and uncover user needs
• Analyze and synthesize research findings into actionable insights and recommendations
• Deliver regular research summaries and next-step recommendations to stakeholders
• Advise on research priorities across multiple product teams, which may include web, mobile, AI-driven, and retail systems
• Flexibly support additional teams or initiatives as assigned
• Work closely with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals
• Share findings within knowledge management systems and facilitate team learning

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• An unwavering passion for understanding and helping customers
• Command of a broad set of qualitative and user-centered design research methods (e.g., usability testing, ethnography, focus groups, diary studies)
• Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Qualtrics, Morae)
• Experience using design thinking approaches in research and product design to drive innovation
• Knowledge of quantitative research methods and statistical concepts
• 5 years minimum related work experience
• Strong communication and presentation skills

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Medical and prescription drug coverage
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Automatic enrollment in Business Travel Accident Insurance
• Associate Tax Prep benefit

Pay Range

The pay range for this position is $100,400.00 - $150,600.00/Yr. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.