[Hiring] Senior Manager, UX Design @Clover Health

Role Description

As Senior Manager of UX Design for the Interventions Pillar, you will lead the team designing how clinical insight becomes action. Your portfolio will include:

• Decision support
• Treatment planning
• Intervention selection
• Treatment execution
• Care coordination
• Longitudinal follow-through

You will manage talented, experienced designers who already understand our product, systems, and clinical users deeply. Your role is to help them:

• Expand their strategic ownership
• Make stronger decisions through ambiguity
• Influence across the organization
• Define the future of their domains

AI will be an important part of this work. You will guide teams in applying AI where it can help clinicians:

• Synthesize information
• Evaluate options
• Plan care
• Follow through—while preserving appropriate evidence, transparency, and clinical control

This role is an opportunity to:

• Shape how Counterpart supports consequential clinical decisions and treatment workflows
• Develop senior designers into stronger strategic and organizational leaders
• Define how AI can responsibly assist clinical reasoning and action
• Connect clinical expertise, product strategy, design, and technology around measurable outcomes

As a Senior Manager, UX Design, you will:

• Lead the clinical UX strategy
• Develop senior design talent
• Advance AI-enabled clinical workflows
• Create strong cross-functional decisions
• Raise the quality and effectiveness of execution

Success in this role looks like:

• Bringing deep expertise in clinical-product design while creating strategic alignment and design leverage across the Interventions pods

In the first 90 days:

• Establish leadership and strategic alignment by building strong partnerships with product directors
• Ensure balanced workloads
• Embed design as a critical part of business strategy

In the first 6 months:

• Focus on delivering impact by deepening user understanding
• Embed research insights into design decisions
• Push for best-in-class UX
• Accelerate iteration cycles, reducing time-to-insight by 30%
• Foster a culture of experimentation and autonomy
• Guide the team in complex problem-solving

Beyond six months:

• Scale strategic impact and industry influence
• Position design as a key business driver
• Ensure UX directly contributes to engagement, provider adoption, and overall user experience
• Push for consumer-grade, next-gen experiences that redefine digital healthcare

Qualifications

• 7+ years of design experience in a design environment (in-house, agency, or relevant industry)
• 5+ years of managing people
• Experience leading complex, high-consequence workflows in healthcare or another expert professional domain
• Strong judgment in interaction design, information design, research, and product strategy
• Experience with AI-enabled products or sound judgment about recommendations, automation, evidence, uncertainty, and human oversight
• Experience in complex systems and applications
• Advocate for collaboration with product and engineering
• Excited about shaping the future of healthcare UX

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs and mentorship
• Professional development funding
• Employee Stock Purchase Plan (ESPP)
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents
• And much more!