[Hiring] Staff Product Designer @Cleo

Role Description

We are currently hiring a Staff Product Designer to sit within Core Experience, the team responsible for platform UX, information architecture, and the design system. At Staff level, your mandate extends beyond stewardship. You will define the philosophy and future direction of how Cleo works. You'll be responsible for:

• Product & Platform Vision
  • Define the long-term vision for Cleo’s AI-driven financial platform
  • Architect multi-year product frameworks that unify credit, subscriptions, savings, with an AI agentic layer tying it together
  • Shape how AI works across the product in ways that feel clear, responsible, and empowering
• Cross-Company Experience Architecture
  • Design scalable mental models that reduce financial complexity at scale
  • Align navigation, IA, and behavioural flows across the full lifecycle
  • Anticipate future product expansion and ensure foundational decisions scale
• Strategic Influence
  • Partner with executive leadership to shape product direction and roadmap priorities
  • Translate ambiguous strategic bets into compelling product concepts and prototypes
  • Establish experience principles that guide teams across the company
• Craft & Quality Bar
  • Set the highest standard for visual, interaction, and systems craft
  • Raise the ambition of what fintech can feel like
  • Mentor designers and elevate thinking across the Experience org
• Design System Direction
  • Provide strategic direction for the evolution of Cleo’s Design System as a platform asset
  • Ensure the system enables both speed and expressive excellence
  • Define governance and architectural direction in partnership with Core Experience leaders

Qualifications

• A company-level design leader operating through influence rather than authority
• A systems thinker who designs frameworks, not just features
• Deeply experienced in fintech or other complex, high-trust B2C domains
• Proven in shaping scaling products into durable platforms
• Comfortable influencing VP and C-level stakeholders
• Exceptional in craft, with the judgment to balance beauty, clarity, and scale
• Forward-looking, with strong perspectives on AI-native interaction models
• Motivated by reshaping how people understand and emotionally experience money

Benefits

• Meaningful equity
• Comprehensive health insurance
• Mental health support
• A paid one-month sabbatical after four years
• A learning & development platform
• Pension or retirement contributions
• Location-specific leave entitlements