[Hiring] Product Designer @Synthesia

Role Description

We're looking for a Staff (L6) Product Designer to lead design for some of Synthesia's AI-native, agentic Sessions product surfaces. Sessions are the experiences where employees learn through conversation, companies run a survey at scale, and AI becomes a direct participant in how work gets done - not just a tool behind the scenes. This area is central to redefining what a video platform can be: moving upstream from content creation into workforce development, and making complex AI capabilities feel natural, trustworthy, and effective for everyday users.

In practice, this role is about solving AI-native design problems, for example:

• Designing real-time, conversational avatar experiences that feel engaging and natural - not robotic or gimmicky - for employees learning and practising skills at work.
• Creating interaction patterns for AI-driven workflows that give users the right amount of control, transparency, and trust without overwhelming them with complexity.
• Improving output quality through better structure, guidance, and feedback loops - helping users understand what the AI is doing, catch issues early, and iterate with confidence.
• Working at the frontier where AI changes what "interaction" means, and the best patterns are genuinely still being invented.

In this role you will:

• Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration.
• Set a design vision for our "Sessions" surface, and influence adjacent product areas to stay coherent.
• Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it.
• Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters.
• Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.

Qualifications

• Significant experience designing complex, high-usage product surfaces - ideally including AI-native products, agentic features, conversational interfaces, or products where the system takes meaningful autonomous action.
• Strong craft in interaction design and visual design, and a track record of shipping work that measurably improves the product experience.
• Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity.
• Systems thinking: you understand how AI capabilities, model constraints, and product architecture shape what's actually possible in the UX - not just what looks good on a screen.
• Excellent communication in design reviews and cross-functional decision-making contexts.
• Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded.
• A track record of tackling novel problems in maturing product spaces, and shaping the product from early-stage bets through to execution.
• The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale.

Benefits

• A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich.
• 25 days of annual leave + public holidays in the country where you are based.
• A generous referral scheme.
• Work from home set up.
• At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year!
• A huge opportunity for career growth as you’ll help shape a market-defining product.