[Hiring] Sr. Conversational AI Designer @TEKsystems

Role Description

We are seeking an experienced Conversational AI Designer to help shape and evolve AI-powered digital experiences. In this role, you will design end-to-end conversational experiences that enable users to accomplish tasks more efficiently while ensuring interactions are clear, trustworthy, and aligned with brand standards.

You will partner closely with product, UX, content, business, and technology teams to create intelligent virtual assistant experiences that solve real customer and employee needs. This is an opportunity to influence the strategy, design, and evolution of a growing AI capability within a highly collaborative environment.

Responsibilities

• Design end-to-end conversational experiences for AI-powered virtual assistants and digital experiences.
• Create user-centered conversation flows, interaction models, and content strategies that improve engagement and task completion.
• Develop and maintain AI personas, tone of voice, and communication guidelines.
• Build experiences that establish trust, drive adoption, and deliver meaningful user outcomes.
• Collaborate with cross-functional teams including product, engineering, UX, content, and business stakeholders.
• Continuously evaluate and optimize conversational experiences based on user feedback, analytics, and business objectives.
• Translate complex concepts and information into clear, intuitive user interactions.
• Facilitate conversations with stakeholders and provide recommendations on AI experience best practices.
• Present design solutions, strategic recommendations, and experience frameworks to leadership teams.
• Contribute to design systems, documentation, and standards that support scalable AI experiences.
• Educate and mentor teams on conversational design principles and emerging AI capabilities.

Qualifications

• 5+ years of experience in UX Design, Conversation Design, Content Design, or related disciplines.
• Experience designing conversational experiences for AI-powered products, virtual assistants, chatbots, or similar platforms.
• Strong understanding of user-centered design principles and end-to-end experience design.
• Experience creating conversation flows, user journeys, information architecture, and content strategies.
• Proficiency with Figma and other UX design tools.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working in cross-functional, Agile product teams.
• Ability to balance user needs, business objectives, and technical constraints.

Preferred Qualifications

• Experience working within complex or highly regulated industries.
• Experience in financial services, healthcare, insurance, e-commerce, or other enterprise environments.
• Experience supporting customer service, support, or digital self-service experiences.
• Familiarity with generative AI, large language models, and AI-driven user experiences.
• Experience influencing leaders and driving organizational adoption of emerging technologies.

What You'll Bring

• Strategic thinking and strong problem-solving abilities.
• A collaborative, consultative mindset.
• Passion for creating intuitive AI-powered experiences.
• Ability to navigate ambiguity and help shape emerging capabilities.
• Strong storytelling and communication skills that inspire confidence across teams.

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $80.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully remote position.