[Hiring] Senior UX Researcher @PetPlace

Role Description

Pet Place is hiring their first Sr. UX Researcher to help us understand what pet parents need, what they value and what they'll pay for. You'll report to the Head of Product, working across our consumer business and our shelter and vet partners.

Your first priority will be helping us shape how we position and package our consumer offering as it evolves. That means understanding:

• Which pet parents need what
• Which services are worth paying for and in what form (bundled into a membership, offered as add-ons or sold on their own)
• How the pieces fit together
• How to make their value visible after purchase

You'll set up how PetPlace listens to customers, run the studies that answer our biggest product questions, and turn what you learn into decisions that leadership acts on.

Qualifications

• A degree in a related field (HCI, psychology, market research, business, economics or similar), or equivalent experience.
• 5+ years in UX, consumer or market research, including work that changed how a product was positioned, packaged or priced.
• Hands-on experience with qualitative and quantitative methods, including survey design and at least one pricing or trade-off method (Van Westendorp, Gabor-Granger, MaxDiff or conjoint).
• Comfort working with behavioral data, analytics tools and A/B test results alongside your own studies.
• Hands-on fluency with AI tools across the research workflow, from planning and recruiting to analysis and synthesis.
• A portfolio or case studies showing how your research changed a business or product decision.
• Strong communication skills, including presenting to senior leaders.

Requirements

• Experience with subscription, membership, insurance or add-on services, or with pet, health or e-commerce businesses.
• B2B or SaaS research with professional users.
• SQL, or experience working closely with data teams.
• Experience with tools such as Qualtrics, Upsiide, Dovetail, Maze or UserTesting, and with Figma for testing concepts.
• Accessibility and inclusive research practices.
• Experience working in Agile product teams.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)