[Hiring] Senior UX Design Technologist @Genesys

Role Description

As a Senior UX Design Technologist, you combine strong design expertise with technical fluency and AI capabilities to create thoughtful, intuitive, and high-quality workflows and experiences. You are a hands-on maker who bridges design and technology, translating ideas into polished, functional experiences. Your goal is not to own every task, but to make the technical ecosystem around UX easier, safer, and more effective.

Key Responsibilities

• Deliver Well-Defined UX Workflows: Use code, AI, and established design patterns to take on straightforward UX Ops backlog work where the problem and expected outcome are clear.
• Harvest What Works: Identify designers who are already using AI effectively, capture the skills and techniques they use, and turn them into documented, shared assets for the UX organization.
• Connect Tools and Capabilities: Use APIs, MCPs, skills, agents, and integrations to connect tools and information, remove unnecessary manual steps, and make common UX workflows easier to complete.
• Make Technology Practical for UX: Translate technical capabilities into simple, useful guidance for designers and researchers, and partner with Engineering/PM when deeper technical expertise is needed.
• Use Good Judgment: Know the limits of automation and AI. Recognize when a problem is well suited for technical acceleration and when it needs deeper research, exploration, or design judgment.

Qualifications

• Experience: 4+ years in design technology, design systems, developer experience, UX or design engineering, or technical UX operations, with close work alongside both designers and engineers.
• Technical Comfort: Comfortable with how software teams work (for example version control, code review, and APIs) and able to talk credibly with engineers. You do not need to be a software engineer.
• Hands-On AI Experience: You use AI tools regularly and know when they help and when they don’t. You are fluent in the creation and use of skills and agents.
• Explaining & Enabling: You explain technical ideas clearly to non-technical people and have helped others adopt new ways of working.
• Curiosity & Independence: You can work without a detailed roadmap, spot opportunities, and follow them through.
• Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience.
• Technical Tools & Development Fluency: Hands-on experience with Figma, Git-based version control (GitHub, Bitbucket, or equivalent), modern AI-assisted development tools such as Claude Code, Cursor, Copilot, or similar, and front-end technologies such as React, TypeScript/JavaScript, HTML, and CSS.

Requirements

• Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.