[Hiring] Senior Associate, UX Design @Kyndryl

Role Description

Are you a skilled UX designer ready to take on complex, meaningful problems for the world’s critical systems, alongside some of the best technical colleagues in the world? Then you’ll love working at Kyndryl Vital.

A UX Designer uses the process of understanding and empathizing with user needs, locating “pain points” and possibilities, and finding solutions that meet or exceed those needs. This role translates requirements into hypotheses, explores them with users through research methods and facilitation, and turns insights into tangible experiences.

As Senior Associate, UX Design at Kyndryl Vital US, you will:

• Own significant parts of client design workstreams.
• Work closely with lead designers from research and requirements through detailed design, polished high-fidelity visual design, prototyping, and delivery.
• Collaborate with clients to understand their users and their business.
• Present your work in design reviews.
• Collaborate with engineering, data, and consulting teams to ensure a cohesive experience.
• Use stakeholder and user feedback to iterate and refine solutions to a high standard of quality and usability.

An increasing share of our work involves designing how people work with AI, including agentic systems that plan, act, and hand work back to humans. You will:

• Help map journeys and build service blueprints that span human and AI actors.
• Design human-in-the-loop hand-off moments.
• Create interaction patterns for systems that are non-deterministic, handling latency, ambiguity, uncertainty, and error states.
• Prototype and test human/AI interactions with real users.
• Develop your own point of view on where automation serves people and where it doesn’t.

This is not an AI-only role. Your work will also include:

• Dashboards, web and enterprise applications, design systems, service design, and client-facing workshops.

Qualifications

• Human-Centered Design: Solid grounding in human-centered design methods and mindset, with a portfolio of client, enterprise, or product work.
• Interaction Design: Ability to design user flows, journeys, and interfaces that are easy to use and satisfying to interact with.
• Journey and Service Design: Capability to create journey maps and service blueprints for multi-actor systems, including AI agents.
• Designing for AI: Hands-on experience designing AI-driven features or agentic experiences.
• User Research: Ability to plan and conduct generative and evaluative research and turn findings into design decisions.
• Prototyping: Fluency in Figma or similar tools, creating context-appropriate prototypes from low to high fidelity.
• Client Collaboration: Experience working directly with clients or business stakeholders.
• Co-Creation and Storytelling: Facilitation of workshops and collaborative sessions, with clear and persuasive communication of design decisions.
• Visual Design: Strong visual design craft, including typography, layout, color, hierarchy, and iconography.
• Responsible Design: Design for accessibility, inclusion, and appropriate transparency in AI-driven features.

Requirements

• 3–5 years of experience in experience design or a related field.
• Experience in enterprise, agency, or consulting environments.
• Exposure to IT infrastructure or other complex technical domains.
• Background in human behavior or applied social sciences.
• Experience working closely with AI/ML engineering teams.
• Familiarity with AI-assisted design and prototyping tools (e.g., Figma Make, Miro AI, Lovable, or similar).

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Employee learning programs providing access to industry certifications.
• Company-wide volunteering and giving platform.
• Support for well-being and family moments that matter.