[Hiring] Senior UX Researcher @Sinch
Mar 07, 2025 - Sinch is hiring a remote Senior UX Researcher. 💸 Salary: $130,000 - $160,000. 📍Location: USA.
Role Description
We are looking for a Senior UX Researcher who is passionate about championing user insights and driving a customer-centric culture across a large organization. In this role, you will lead high-impact research, evangelize findings across teams, and champion research insights with aims of influencing product strategy, design, and business decisions.
This role is for the first UX Researcher within Sinch's new US-based Voice of the Customer team. In this early phase, everyone on the team will wear many hats as we establish the organization and begin to deliver value. We're looking for self-starters with a growth mindset, as we'll likely encounter challenges along the way. You will report to the Voice of the Customer director, within the Product Design organization.
Qualifications
- Proven experience conducting UX research, with a strong track record of influencing product and business strategy.
- Deep expertise in qualitative and quantitative research methods, including usability testing, in-depth interviews, surveys, and behavioral data analysis.
- Outstanding storytelling and communication skills, with experience addressing senior leaders and cross-functional teams.
- Ability to turn research findings into actionable insights, ensuring teams can easily apply takeaways to product decisions.
- Strong understanding of product development, design thinking, and user-centered methodologies.
Requirements
- Champion the value of UX research across the company by delivering compelling narratives, reports, and presentations that resonate with executives, product leaders, and cross-functional teams.
- Communicate research findings in engaging, actionable ways through workshops, storytelling, interactive share-outs, and executive briefings.
- Collaborate with product colleagues to craft strategic roadmaps based on deep user insights and emerging behavioral trends.
- Build and lead strategic UX research endeavors to discover user needs, struggles, and opportunities, applying qualitative and quantitative methods (including user interviews, diary studies, surveys, behavioral analytics).
- Synthesize and frame research insights to help teams develop a clear, shared understanding of the user experience.
- Translate sophisticated findings into actionable recommendations that guide product strategy and drive customer impact.
- Facilitate cross-team workshops and working sessions to ensure research findings translate into tangible product improvements.
- Provide mentorship and training to help product managers and designers develop user-centered approaches and research proficiency.
- Influence senior leadership by delivering data-driven insights in a way that is both compelling and persuasive.
Benefits
- Comprehensive market competitive medical, dental, and vision plans.
- A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- Free virtual counseling resources through our global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of your choice.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$130,000 - $160,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 07, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
