[Hiring] Returns Supervisor @100 Deckers Outdoor Corporation
Mar 18, 2025 - 100 Deckers Outdoor Corporation is hiring a remote Returns Supervisor. đź’¸ Salary: competitive pay and bonuses. đź“ŤLocation: USA.
Role Description
Supervises and coordinates the activities and associates of the Returns Department. Responsible for the accuracy and punctuality of all returns, including but not limited to:
- Credit customer accounts for product returns
- Evaluate merchandise for defects
- Reconcile invoices and credits for the credit department and customer service
- Handle and support with refusals and its process
- Supervise and coordinate associates for maximum safety and productivity without sacrificing quality
- Report and support the Operations Manager with returns record keeping, staffing needs, overtime needed, and/or staff reduction when business changes
- Assist and support operations manager by identifying work procedures, preparing work schedules, training and developing associates, and expediting workflow
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact
You will provide leadership support to the returns department and support the operations departments as needed, delivering high efficiencies in the assigned KPI’s to meet both the internal and external customers. The primary functions of this role include but are not limited to:
- Oversee and support the returns department and delegate job responsibilities to associates
- Timekeeping of associates, including scheduling of lunches and breaks
- Keep a steady workflow within the department
- Assist in identifying associates that perform below the set goals and retrain if necessary
- Train team members on proper procedures
- Verify all processes are performed accurately and ensure completeness of the job
- Ensure associates have the equipment & tools needed to perform duties successfully
- Perform regular department safety walkthroughs and follow safety protocols & policies
- Remain in communication with leadership & management to ensure support is available
- Communicate regular headcounts of the shift
- Report any changes in the department
- Credit customer accounts for shoes returned
- Evaluate returned merchandise for defects, overstock, etc.
- Support with creating standard operating procedures for the department
- Monitor effectiveness and productivity to ensure goals are met
- Research old invoices and credits for the Credit Department and Customer Service
- Handle refusals and its process
- Run labels if needed, scan all cartons for put away or Back to Stock merchandise
Qualifications
- 1 - 3 years of leadership related experience
- 1 - 2 years of returns department or similar experience
- Experience using Microsoft Office, particularly Excel
- WMS system experience, similar or same supply chain software being used currently at the site
Benefits
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development opportunities
- Health and Wellness programs
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
More than Just a Footwear Company
From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact.
Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive pay and bonuses
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
