[Hiring] Senior Product Designer @Camunda

Role Description

Own the experience of everything customers and agents use without a UI: the public API, CLI, SDKs, and configuration. Make it fast to get to production and trustworthy once there, and make it the interface of the future for agents.

Time split:

• 30% Strategy
  • Own the overall headless experience across products, making it the interface agents prefer to work with, held to a consistently high design bar.
  • Define and evolve API and developer-experience conventions (patterns, consistency, error handling, documentation standards).
  • Treat agent-facing surfaces (MCP servers, tool descriptions, schemas, CLI output) as designed products, not by-products of the API.
  • Define how we measure agent experience (agent task success rate, error recovery rate, tool-call efficiency) and test designs with agents as well as with people.
  • Set the standard for how agents discover, call, and recover from errors in our APIs and tools.
  • Collaborate with Product, FDE, Marketing, and Legal on topics that touch the headless experience.
  • Align with the UI/UX product designer so UI and headless feel like one product (shared terminology, patterns, journeys).
  • Enable builders with tools, training, and guidance, and give feedback on epics.
• 70% Initiative work
  • Co-own assigned initiatives with the PM.
  • Own the headless customer journey and experience of each initiative, from first API call to production operation.
  • Focus on Time to First Production and Production Confidence.
  • Design the agent journey inside each initiative: how an agent builds, runs, and operates the solution on a user's behalf, including recovery when a call fails.

Level: Senior. The role combines hands-on initiative work with shaping principles that outlast any single initiative. If the scope grows toward setting direction across teams, we will revisit Principal.

Qualifications

• Ability and/or willingness to use our product.
• Design background with real experience on API, developer, or platform products (not a pure engineer).
• B2B SaaS experience, ideally in highly regulated industries.
• Has designed APIs, CLIs, MCP servers, or tool schemas that LLM agents consume, and knows how they fail (ambiguous errors, non-idempotent calls, capabilities an agent cannot discover).
• Hands-on experience with agent-first or AI-first experiences.
• Ability to make abstract systems concrete, testable, and explainable.
• Confidence to hold their ground with PM and Engineering.
• Nice to have: automation or orchestration experience.
• Nice to have: experience evaluating agent experiences by running agent tasks against an API or tool and learning from the failures.

Requirements

• Own the headless experience as one product with clear ownership and a real design bar.
• Shorten the path from first API call to running in production.
• Build confidence that teams can trust the API in operation.
• Design for agents as first-class users, alongside humans.
• Keep one experience together with the UI/UX product designer at the seam between UI and headless.
• Enable builders so API design quality does not depend on one person.

Expected outcomes (first 6 to 12 months)

• A clear definition of what "good" looks like for the headless experience, with principles and conventions that builders actually apply.
• Measurable progress on Time to First Production for the assigned initiatives.
• A well-defined interface with the UI/UX product designer, with no breaks between UI and API experiences.
• Agents can discover, call, and recover from errors in our APIs and tools without human help, with a measurable agent task success rate.

Benefits

• Competitive, fair, and transparent compensation.
• Equity (where applicable) through our Virtual Stock Option Plan (VSOP).
• Remote & Flexible work options.
• In Person Connection through annual kickoffs and team offsites.
• Access to locally tailored healthcare and mental wellbeing support.
• Retirement and pension plans with company contributions.
• Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books.