[Hiring] Senior Creative Director @Cencora

Role Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Cencora University is hiring a Senior Creative Director to own how Cencora's people experience learning. This includes the creative vision behind it, the design and build of every enterprise learning product, and the quality with which it is delivered, from the frontline to the executive team.

We are reimagining learning and development in this new era of work. With AI and emerging technology top of mind, we are approaching this work at Cencora University with a commitment to design and deliver learning with the learner and human experience at the center of everything. The goal is to build a modern learning ecosystem to strengthen enterprise capabilities, accelerate development, and enable business performance.

Our search for a Senior Creative Director is centered on a leader who sets the creative direction, design standards, and quality bar for Cencora University and leads an integrated organization spanning global faculty and facilitation, creative assets and learning experience design, the Learning Innovation Studio, and business instructional design for technical and functional capability.

Responsibilities

• Creative Vision & Learning Product Strategy
  • Set the creative vision, design standards, and quality expectations for every Cencora University learning experience.
  • Own the end-to-end learning product lifecycle, from consultation and intake through solution architecture, design, production, facilitation, delivery, measurement, and continuous improvement.
  • Define the portfolio's content architecture and design system: modular, reusable, personalized components; the right modality for each outcome; and one visibly on-brand standard across technical, functional, leadership, and enterprise capability learning.
• Innovation & the Future of Learning
  • Lead the modernization of how Cencora learns, redesigning modalities, content structures, and consumption hot spots as work changes.
  • Drive AI-native design and production across the organization.
  • Run the Learning Innovation Studio as the enterprise's lab for learning.
  • Establish the standards and controls that keep AI-enabled products accurate, accessible, brand-aligned, and responsibly developed.
• Strategic Business Partnership & Consultation
  • Partner with business leaders, HR business partners, business L&D teams, and enterprise portfolio leads to diagnose capability needs.
  • Lead learning consultation and intake.
  • Translate enterprise capability strategies into high-quality experiences.
• Delivery & Facilitation Excellence
  • Champion exceptional delivery and facilitation for every persona.
  • Ensure global faculty and business liaisons are equipped to deliver consistently and with impact.
  • Treat the learner and sponsor experience as a service.
• Measurement, Evaluation & Operational Excellence
  • Partner with Cencora University Operations, Measurement & Evaluation, and technology teams to embed evaluation into product design.
  • Use learner feedback, performance data, and emerging analytics to decide what to build, refresh, scale, and retire.
  • Build scalable practices, reusable assets, and AI-enabled workflows.
• People & Organizational Leadership
  • Lead and develop a multidisciplinary organization of leaders and their teams.
  • Foster a culture of creative excellence, critique, curiosity, accountability, and sound decision-making.
  • Represent Cencora University's design, innovation, and delivery agenda in Enterprise Talent & Learning planning.

Qualifications

• Bachelor's degree in visual design, film, instructional design, learning sciences, educational technology, design, communications, business, or a related field, or equivalent professional experience; master's degree preferred.
• 12+ years of progressive experience in learning and development, creative direction, learning experience design, digital product or content development, or a related discipline.
• 7+ years leading multidisciplinary teams, including managers and senior-level professionals, in a formal people-leadership role.
• Proven record setting creative direction and leading the end-to-end design, production, and delivery of enterprise-scale learning or digital experiences across multiple modalities.
• Demonstrated success partnering with senior executives and translating complex business needs into learning and performance solutions.
• Hands-on experience applying generative AI, emerging technologies, and AI-enabled workflows to learning, content, or talent solutions.
• Experience leading or working closely with a facilitation or faculty organization.
• Experience partnering with measurement, analytics, operations, and technology teams.
• Deep knowledge of learning experience design, adult learning, behavior change, storytelling, visual and multimedia production, and learning technology ecosystems.
• Working fluency with AI and creative production tools.
• Exceptional consulting, strategic thinking, creative problem-solving, communication, and executive stakeholder management skills.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.