[Hiring] Practice Director @Good Maven

Role Description

As a Practice Director at Harmonic Design, you are a strategic leader, a master of craft, and a trusted partner to our delivery teams and clients. You will be responsible for raising the bar on delivery excellence across our portfolio, developing our senior practitioners into confident executive partners, and working in close partnership with our operations leadership to ensure consistent, high-quality execution. This role requires a blend of design mastery, facilitation excellence, and business acumen to translate organizational challenges into systemic solutions.

Core Responsibilities

• Delivery Excellence & Quality Stewardship
  • Quality Advocacy: You own the standard for how Harmonic delivers service design across all engagements.
  • Delivery Governance: You bring visibility and intentionality to how engagements unfold.
  • Practice Thinking: You partner with our practice leadership team to set and evolve our approach to service design work.
• Developing Senior Practitioners
  • Mentorship & Growth: You develop our most senior designers into confident consultants.
  • Consulting Coaching: You help your team members develop the communication, facilitation, and relationship skills.
  • Capability Building: You leave your team stronger than you found them.
• Client Partnership & Account Support
  • Engagement Leadership: You work directly with clients, providing your expertise while mentoring our engagement leads.
  • Client Relationship Stewardship: You build and nurture working relationships with directors and higher stakeholders on client teams.
• Operational Partnership
  • Design Operations Collaboration: You work in close partnership with Design Operations on resourcing decisions, project setup, and staffing.

Qualifications

• 10+ years in design, with at least 5 years in a leadership capacity within a consultancy, agency, or in-house environment.
• Demonstrated success leading complex service design engagements with Fortune 500 or similarly sophisticated clients.
• Deep expertise in creating systemic change through service design.
• Mastery of the core methods of the practice, service strategy, service blueprinting, journey mapping, co-creation, and systems thinking.
• A strong POV on how service design helps organizations address their challenges.
• Demonstrated prowess in facilitation, storytelling, writing, and presentation.
• Degree in Design, HCI, Social Sciences, Business, or equivalent professional experience.

Requirements

• Ability to tie design outcomes to business metrics and client KPIs.
• Comfort discussing project P&L, scope, and delivery risk.
• Experience articulating design value to executive audiences.
• Ability to translate complex systemic challenges into compelling narratives that move executives to action.
• Comfortable in ambiguity and able to guide groups toward decisions.

Benefits

• Health, dental, vision coverage.
• 401(k) with 5% company contribution regardless of your contributions.
• Performance bonuses.
• Flexible work context (no “work from the office” mandate).
• Employee healthcare is 100% paid by the company; dental and vision at 99%.
• Two-week studio closure at the end of each year to recharge without work distractions.
• Responsible Use Time off policy is not based on tenure (you’ll have flexibility from Day 1).