[Hiring] Junior UX Researcher @Bask Health

Role Description

We're looking for a Junior UX Researcher to help Bask Health better understand how people interact with our software and support research that improves usability across the platform.

• Investigate how users navigate digital experiences, complete tasks, interpret information, and respond to different product designs.
• This is an early-career research role focused on developing practical skills in usability testing, user interviews, research planning, observation, and qualitative analysis.
• Work alongside experienced researchers, product designers, product managers, and engineers to understand user problems and identify opportunities to improve the product experience.
• Prepare research plans, develop interview questions, organize usability testing sessions, and document research findings.
• Participate in moderated usability studies, observe how users interact with prototypes, and identify areas where people encounter confusion or difficulty.
• Learn how to ask useful research questions, avoid leading participants, and distinguish observations from assumptions.
• Support the analysis of qualitative research findings by organizing notes, identifying recurring patterns, and helping develop clear summaries.
• Collaborate with product designers to understand how research findings influence interface decisions.
• Work with product managers to learn how research priorities connect to product goals and development timelines.
• Understand how technical constraints and implementation decisions affect the user experience.
• Become familiar with research tools, participant recruitment processes, research documentation, and the methods used to evaluate digital products.
• Conduct research with appropriate attention to participant consent, privacy, sensitive information, and the boundaries of clinical workflows.
• Receive guidance on research methodology and have opportunities to take increasing ownership of clearly defined research tasks as your skills develop.

Qualifications

• Early-career candidate with 0–2 years of relevant experience in UX research, user research, human-computer interaction, behavioral research, or a related field.
• Internship experience, academic research, freelance projects, or substantial independent research projects may be considered.
• Portfolio, research case studies, or project examples demonstrating foundational research skills.
• Understanding of basic user research principles.
• Familiarity with qualitative research methods.
• Basic knowledge of usability testing.
• Familiarity with user interviews and observational research.
• Ability to develop thoughtful research questions.
• Understanding of how to avoid leading or biased interview questions.
• Ability to take clear, organized research notes.
• Familiarity with identifying patterns in qualitative information.
• Strong analytical thinking and curiosity about user behavior.
• Understanding of user-centered design principles.
• Familiarity with digital products and web applications.
• Willingness to learn research tools and methodologies.
• Basic understanding of research ethics and informed consent.
• Strong written and verbal communication skills.
• Ability to explain research observations clearly.
• Strong organizational skills and attention to detail.
• Willingness to incorporate feedback and improve research practices.
• Ability to collaborate with designers, product managers, and engineers.
• Comfortable asking questions and seeking clarification.
• Ability to manage assigned tasks and meet deadlines.
• Interest in improving software usability and accessibility.
• Motivation to develop professionally as a UX researcher.

Requirements

• Internship or professional experience in UX research.
• Academic background in human-computer interaction, psychology, cognitive science, sociology, design, or a related field.
• Experience conducting usability tests for web or mobile applications.
• Familiarity with moderated or unmoderated research sessions.
• Experience conducting interviews for academic or product research.
• Familiarity with tools such as UserTesting, Maze, Dovetail, or comparable research platforms.
• Experience evaluating Figma prototypes.
• Understanding of information architecture and navigation testing.
• Familiarity with survey design and basic quantitative research.
• Experience organizing or coding qualitative research data.
• Understanding of accessibility and inclusive research principles.
• Interest in healthcare technology or telehealth products.
• Familiarity with patient-facing digital experiences.
• Experience researching SaaS platforms or business software.
• Understanding of e-commerce or direct-to-consumer products.
• Familiarity with merchant dashboards or administrative applications.
• Experience collaborating with UX or product designers.
• Basic understanding of product analytics.
• Experience using AI-assisted research tools with appropriate review and privacy safeguards.
• Participation in academic research, design clubs, hackathons, or collaborative product projects.