[Hiring] UX Researcher @Bask Health

Role Description

We're looking for a UX Researcher to help Bask Health better understand how users interact with our software and identify opportunities to improve usability across the platform.

• Study how people navigate experiences, complete tasks, interpret information, and respond to different interface designs.
• Conduct hands-on research focused on evaluating digital experiences through user interviews, usability testing, observational studies, and other methods.
• Evaluate merchant-facing and patient-facing software, including onboarding, dashboard navigation, and checkout experiences.
• Collaborate with product designers to test prototypes and evaluate interaction patterns.
• Work with content designers and UX writers to understand user interpretation of interface content.
• Partner with product managers to define research questions and prioritize usability concerns.
• Conduct moderated and unmoderated usability studies, user interviews, and task-based assessments.
• Analyze research findings and communicate recommendations for practical improvements.
• Maintain organized research documentation and contribute to repeatable research practices.
• Ensure research is conducted with attention to participant privacy and consent.

Qualifications

• 3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field.
• Portfolio or case studies demonstrating UX research methods and findings.
• Strong understanding of qualitative research methods.
• Ability to develop clear research questions and study objectives.
• Experience creating usability tasks and research discussion guides.
• Strong analytical thinking and attention to detail.
• Excellent written and verbal communication skills.
• Ability to balance research rigor with practical development timelines.
• Strong organizational skills and ability to manage multiple studies.
• Ability to independently deliver high-quality UX research work.

Requirements

• Experience planning and conducting usability studies for digital products.
• Experience conducting moderated user interviews.
• Familiarity with unmoderated usability testing.
• Understanding of user-centered design principles.
• Experience identifying usability problems and recommending improvements.
• Familiarity with usability metrics and task-based evaluation.
• Experience synthesizing qualitative findings into actionable recommendations.
• Experience collaborating closely with product designers and product managers.
• Familiarity with wireframes, prototypes, and iterative product design.
• Understanding of research ethics and participant consent.
• Familiarity with participant recruitment and screening.
• Experience organizing and documenting research findings.

Company Description

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

• Brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
• Values ownership, technical excellence, and building software that solves real problems.
• AI-first and builder-led engineering team.