[Hiring] Experience Design Lead @AnswerLab

Role Description

As an Experience Design Lead, you will translate research insights and strategic direction into tangible experience concepts and prototypes. Working closely with strategists and researchers, you’ll develop solutions that help the world’s most innovative companies bring better products and services to life.

• Support the development of journey maps, service blueprints, product ideas, and strategic narratives.
• Responsible for the creation of interaction concepts, prototypes, and design solutions that bring strategy to life.
• Bridge insight and implementation, turning human understanding into practical experience solutions.
• Collaborative role in a startup-paced environment where new processes are constantly being developed.
• Work on client engagements from research through design delivery.
• Help shape the tools, artifacts, and design approaches that define AnswerLab’s experience design practice.

Qualifications

• 7–10 years of experience in experience design, service design, UX design, or product design within consulting, agency, or product environments.
• Strong ability to translate insights and strategy into clear experience concepts and visual artifacts.
• Experience creating journey maps, service blueprints, ecosystem maps, or similar experience design deliverables.
• Mastery of manual design and prototyping tools like Figma.
• Experience with prompt-based design tools.
• Strong storytelling and communication skills, both visual and verbal.
• Experience collaborating with cross-functional teams including researchers, strategists, and product leaders.

Requirements

• Experience with research - running usability tests, concept tests, and qualitative studies.
• Experience with large-scale, complex design systems.
• Experience supporting workshops with client stakeholders.
• Experience developing strategic vision for major brands.

Benefits

• Fully remote work model, with up to 25% travel for client workshops, co-creation sessions, and team collaboration.
• Opportunity to work closely with experienced strategists, researchers, and leaders.
• Collaborative and fast-evolving environment to continue developing your design craft.
• Contribute to impactful work across a range of industries and complex experience challenges.

Additional Information

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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