[Hiring] CRO & UX Analyst @Hiregummy

Role Description

We're hiring someone to help take our client to the next level. This is not a freelance or contract role. You'll be all in with our team and our clients from day one. We want a motivated person who lifts the team and inspires our clients. You have a can-do attitude. You believe every data problem can be solved, and you keep going until it is.

You'll find out what users do once they land on a client's site, and why they don't convert. You'll spend most of your day in GA4 and behavioural tools like Hotjar, Contentsquare, FullStory or Microsoft Clarity. You'll also step back to spot trends and patterns, and explain what they mean for the client's business. You'll work closely with our senior CRO and CRO team.

• A client's conversion rate dropped 15% last month. You work out which channel, device and landing page drove the drop.
• You check the ratios behind it, such as add-to-cart and checkout completion rates.
• You watch session recordings and heatmaps to see what users did.
• You write up the likely cause, what it's costing the client, and what to test.
• If the numbers look wrong, you check for a tracking issue first.

Qualifications

• 5+ years working in the GA4 interface (or Universal Analytics before it) to answer conversion questions.
• Strong skills building custom reports, explorations and segments in GA4.
• Proven experience analysing A/B test results and explaining why tests won or lost.
• Strong business sense. Comfortable with trends, ratios and commercial metrics.
• Regular hands-on use of at least one behavioural tool: Hotjar, Contentsquare, FullStory or Microsoft Clarity.
• Advanced use of AI tools for automation, reporting and basic data analysis.
• Strong written and spoken English.

Requirements

• A curious mindset. Keep digging until you find the real answer.
• A can-do attitude. No data problem is too hard for you.
• Desire to be part of a team long term and help it grow.
• Confidence to share your own ideas, disagree politely, and admit when you don't know yet.
• A habit of double-checking your work before you share it.

Benefits

• Full time, permanent position. Not a freelance or contract role.
• Remote work available, but must be online by 2pm AEST/AEDT to overlap with our Sydney team.

How to apply

Please answer these seven questions in a loom video or something similar. Short, specific answers are best.

• A client's checkout conversion rate fell 20% in two weeks. List the first five things you'd check in GA4 and your behavioural tools, in order, and why.
• A client's sessions are up 30% year on year, but revenue is flat. Which ratios would you look at first, and what would each tell you?
• An A/B test on a product page finished flat overall. How would you work out what actually happened, and what would you recommend next?
• Describe a time something didn't look right in the data. How did you find the cause, and how did it get fixed?
• Describe a custom report or exploration you built in GA4. What question did it answer, and what did you find?
• Describe a time you found something unexpected by combining GA4 with a behavioural tool. How did you investigate it, and what did you recommend?
• Describe one way you use AI in your analysis or reporting work. How do you check its output?