[Hiring] Sr. Strategy and Analytics Specialist @Zapier
Mar 20, 2025 - Zapier is hiring a remote Sr. Strategy and Analytics Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Northern America.
Role Description
This role involves generating insights and strategic recommendations that drive the customer experience at Zapier. The Sr. Strategy and Analytics Specialist will serve as a strategic thought partner to Customer Support leadership, focusing on leveraging data and analytics to drive operational improvements, inform decision-making, and support future-focused initiatives.
- Blend elements of strategy, analytics, and operations to enhance productivity.
- Optimize resource allocation and align support processes with broader organizational goals.
- Bridge the gap between data, FP&A, and customer support teams.
- Support tools, automation, and insights that power seamless, efficient customer support.
Qualifications
- 4+ years of experience in a customer-focused analytics, strategy, or operations role.
- Experience in analytics and reporting, CRM setup, and data architecture in a B2B or SaaS company.
- Ability to analyze data to identify new opportunities and drive future decisions.
- Experience with forecasting, capacity planning, and data modeling frameworks.
- Proficient in CRM tools (e.g., Hubspot, Zendesk) and data visualization tools.
- Outstanding communication skills, able to cater communications to meet audience needs.
Requirements
- Advanced analytical and data visualization expertise, including Looker and other data visualization tools.
- Strong understanding of workforce management, financial forecasting, and customer support metrics.
- SQL experience is a plus.
Benefits
- Diverse perspectives and experiences are valued.
- Non-standard application process designed to promote inclusion and equity.
- Reasonable accommodations for individuals with disabilities during the application or interview process.
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
