[Hiring] Technology Operations Analyst @Arctic Wolf Networks Australia Pty Ltd
Mar 27, 2025 - Arctic Wolf Networks Australia Pty Ltd is hiring a remote Technology Operations Analyst. 💸 Salary: unspecified. 📍Location: Australia.
Role Description
Arctic Wolf is looking to hire a Network and Technology Operations Analyst for a 3 month term with possible extension. This role will work up to 35 hours per week, remote from your home office in the Sydney area. The Network and Technology Operations Analyst is a front line Operations Center role, supporting our security services around the world.
- Troubleshoot product issues faced by customers, escalating to our Pack Support team as needed.
- Provide expert, professional and skills support for the various Arctic Wolf products in customer environments.
-
Troubleshoot and resolve various customer-facing issues including:
- Operational health of sensors and scanners in customer environments.
- End-point agent installation and operational issues.
- Cloud sensor configuration and communication issues.
- Support customers experiencing difficulties with our products via phone and online support tools.
- Triage customer requests, apply playbook driven solutions, document any new issues found with troubleshooting to solutions.
- Provide after-hours coverage for emergency situations.
Qualifications
- BS / College Diploma in an IT discipline or 2 years in the IT industry experience.
- CCNA, Network+ or equivalent.
- Strong understanding of DHCP, DNS and VLANs.
- Network operations center experience.
- Customer facing experience.
Requirements
- The working schedule will be between 8am-4:30pm local time, with weekend hours required.
-
Basic Knowledge of and/or experience working with:
- PowerShell, bash, or other scripting languages.
- Network Routing and Switching knowledge.
- Virtual environment experience with VMware or Hyper-V.
- Firewalls and IDS/IPS.
- Linux, Windows, Mac operating systems.
- Windows and Active Directory.
- Network and Security Auditing.
- Cloud technologies including AWS, Azure.
- MCSE or Active Directory MCP certificates an asset.
- Deployment tools such as GPO, SCCM, Intune, or Jamf.
- Security+.
Benefits
- Compelling compensation packages.
- Benefits and equity for employees.
Similar Remote Jobs
More Customer Service jobs
-
Customer Service competitive salary (usd) USAMar 31, 2025
-
Customer Service unspecified South AfricaMar 31, 2025
More jobs in Australia
-
Software Development unspecified Europe, USA, UK +3 moreMar 31, 2025
-
Sales / Business unspecified AustraliaMar 31, 2025
-
Devops / Sysadmin unspecified AustraliaMar 31, 2025
Kickstart Your Job Search
Unlock 54,767 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
