[Hiring] Technical Support Specialist @SuiteSpot Technology
Mar 20, 2025 - SuiteSpot Technology is hiring a remote Technical Support Specialist. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
At SuiteSpot customer support is fundamental to our success. Positive customer interactions build lasting relationships, drive brand advocacy and loyalty, and provide a crucial competitive advantage.
Reporting to the Lead Support Specialist, we are hiring a Technical Support Specialist to meet increased demand as our client base grows. You will be part of a three-person team supporting clients Monday to Friday from 9-5:00 pm EST and responding to complex technical support requests. You will:
- Collaborate cross-functionally
- Conduct in-depth investigations
- Manage issues from end to end
- Take ownership of determining the scope of an issue
- Assess severity and drive the resolution process
This is a remote opportunity based in Ontario.
Qualifications
- Experience in customer technical support, ideally within a SaaS or related field
- Proactive and demonstrate a high level of accountability and ownership
Requirements
- Handle incident responses and support requests submitted via email or our portal
- Provide Tier 2 customer support across one or both of our platforms
- Troubleshoot issues related to production databases, configuration, and coding
- Work cross-functionally with Development, Production, and Implementation teams
- Assist the Customer Success team with reporting and tracking issues and solutions
- Maintain and improve our knowledge base by creating and updating documentation
- Identify themes and opportunities for product improvement
Benefits
- Autonomy in the resolution process
- Opportunity to tackle complex technical challenges
- Impact on customer satisfaction and product enhancements
- Career development opportunities in a culture of learning
Similar Remote Jobs
More jobs at SuiteSpot Technology
-
Software Development unspecified CanadaMar 28, 2025
More Customer Service jobs
-
Customer Service $16.29 - $20.36 per hour USAApr 04, 2025
-
Customer Service unspecified USAApr 04, 2025
-
Customer Service $15.45 - $24.29 per hour USAApr 04, 2025
More jobs in Canada
-
All others $102,300 - $171,500 in nyc/sf; $92,100 - $154,350 elsewhere USA, CanadaApr 04, 2025
-
Design unspecified CanadaApr 04, 2025
Kickstart Your Job Search
Unlock 55,035 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
