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Technical Support @Sagan Recruitment

[Hiring] Technical Support @Sagan Recruitment

Mar 21, 2025 - Sagan Recruitment is hiring a remote Technical Support. đź’¸ Salary: up to 2000 usd. đź“ŤLocation: Latin America (LATAM), India, Asia, Africa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Remote Technical Support role is responsible for handling client requests and troubleshooting network and system-related issues. This position serves as the first line of support for technicians in the field, ensuring quick and efficient issue resolution.

  • Provide remote technical assistance to clients and field technicians.
  • Troubleshoot and resolve issues related to networking, Microsoft Desktop Support, and Microsoft 365.
  • Document and escalate complex technical issues as needed.
  • Communicate effectively with clients and team members to ensure timely resolutions.
  • Assist in maintaining and improving knowledge base documentation.

Qualifications

  • Strong English language skills (written and verbal).
  • Significant experience in IT networking, including troubleshooting and support.
  • Familiarity with Microsoft Desktop Support and Microsoft 365.
  • Prior experience in a technical support or IT helpdesk role.

Requirements

  • Experience with Ubiquiti Networking equipment.
  • Experience with VOIP phone support.
  • Familiarity with additional networking tools or remote troubleshooting software.

Company Description

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

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đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), India, Asia, Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Technical Support @Sagan Recruitment
Customer Service
Salary đź’¸ up to 2000 usd
Remote Location
Latin America (LATAM), India, Asia, Africa
Job Type full-time
Posted Mar 21, 2025
Apply for this position Unlock 53,634 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), India, Asia, Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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