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Customer Service
Collection Specialist
@LCA Lab. Corp. of America
[Hiring] Collection Specialist @LCA Lab. Corp. of America
Mar 28, 2025 - LCA Lab. Corp. of America is hiring a remote Collection Specialist. 💸 Salary: $15-15.50/hr. 📍Location: USA.
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Role Description
This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently.
- Provide product education
- Offer payment plan agreements and settlements
- Handle a wide variety of questions while ensuring a world-class customer experience
- Meet the goal of reducing >60 day balances
- Follow SOP’s reducing aging AR >60 day balances
- Outreach to customers by phone, emails and/or letters
- Handle sensitive information in a confidential manner
- Preparation for updates on resolution to various levels of leadership
- Document all activities/attempts to reduce balances
- Preparation of placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys and internal customers
- Utilize tools to obtain better billing information
- Perform research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications
- Analyze and determine areas for improvement and education
Qualifications
- High School diploma or equivalent required
- Minimum 1+ year prior work experience required
- Prior Billing Collections experience strongly preferred (particularly in Client Billing - hospitals, commercial, etc.)
- Previous RCM experience preferred
Requirements
- REMOTE work: Must have high level Internet speed (50 mbps) connectivity
- Dedicated work from home workspace
- Ability to manage time and tasks independently while maintaining productivity
Benefits
- Comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$15-15.50/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
