[Hiring] Support Engineer @Cyara
Mar 21, 2025 - Cyara is hiring a remote Support Engineer. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Cyara is seeking an experienced technical support engineer to join our Customer Support team. In this role, you'll provide comprehensive technical support to our enterprise customers, serving as their trusted advisor and ensuring their success with the Cyara Platform.
- Create great experiences for our customers when they need help. Build trust and strong relationships with customers.
- Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers’ expectations.
- Learn Cyara products intimately and help customers (and other team members!) do the same.
- Maintaining up-to-date expertise and certifications in the Cyara suite of products and related technologies.
- Understanding customer requests and collecting data required for escalation to other Cyara technical teams.
- Represent our customers' needs to drive our product in a strong direction.
- Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress.
- Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Support team.
Qualifications
- Must have excellent verbal and written communication skills
- Understanding of Web technologies
- Understanding of telephony, VoIP (SIP), and IVR
- Hands-on experience with Microsoft server operating systems
- Hands-on experience troubleshooting computer/web applications
- Ability to adapt to a changing environment and handle multiple priorities
- Good analytical and troubleshooting skills
- Must be able to work in a fast pace environment
- Must have enough technical knowledge to know when to escalate
- Must be willing to learn
Requirements
- BS in Computer Science or related field
- Understanding of CTI
- Experience with AWS cloud services
- Familiarity with contact centers and agent software (Genesys Cloud, Cisco Finesse, NICE CXone, Amazon Connect)
- Web debugging skills across multiple browsers using Developer Tools
- Familiarity with Elasticsearch, Sumologic, Splunk, Grafana
- Experience with Zendesk, Salesforce, Jira.
- Knowledge of JQuery, HTML, CSS
Benefits
- This role includes an on-call rotation approximately one weekend every two months to support urgent customer issues. Flexibility and responsiveness during these periods are expected and appreciated.
Company Description
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents.
Our values shape everything we do. We're passionate about delivering excellence, innovating boldly, maintaining integrity first, and embracing curiosity.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
