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Customer Service
Specialised Lending Servicing Officer
@Allica Bank
[Hiring] Specialised Lending Servicing Officer @Allica Bank
Mar 21, 2025 - Allica Bank is hiring a remote Specialised Lending Servicing Officer. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance, Growth Finance and Early Arrears Collections activity.
- Duties including but not limited to Novation Requests, Early Settlement, payment allocations and reversals, bank account changes, and supporting customer service/in-life management queries relating to Specialist Lending.
- Provide ongoing in-life servicing support to all Specialised Lending customers (such as account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.
- Responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to suppliers.
- Contact customers and/or brokers for required information.
- Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate.
- Manage workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
- Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
Qualifications
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Financial Services based background.
- A generic knowledge of the customer service environment and SLA management.
- A good level of financial and commercial awareness.
- A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
