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Sleep Care Advocate @Sleep Doctor

[Hiring] Sleep Care Advocate @Sleep Doctor

Mar 27, 2025 - Sleep Doctor is hiring a remote Sleep Care Advocate. 💸 Salary: $68,000-75,000 annually. 📍Location: USA.

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Role Description

You’ll help define and execute the next generation of Sleep Doctor’s e-commerce business and product strategy in our emerging brands vertical, with a strong focus on CPAP and Bedding Products, Home Sleep Tests, and other sleep oriented products. As a Sleep Care Advocate, you will provide excellent customer service and product information, solutions and relevant details to patients. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with our sleep apnea brand.

  • Analyze home sleep test results to identify patterns and abnormalities.
  • Communicate findings clearly and effectively to customers.
  • Address customer questions and concerns.
  • Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans.
  • Sell CPAP, BiPAP, and therapy equipment options as well as educate customers on product features, benefits and proper usage.
  • Perform virtual demonstration and education of respiratory therapy equipment.
  • Assist with virtual setups of PAP devices and masks for customers.
  • Train and educate consumers on use of equipment and answer any inquiries related to services or equipment.
  • Keep track of industry news and developments.
  • Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices.
  • Provide technical support for PAP patients, referrals, and team members.
  • Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
  • Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
  • Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.

Qualifications

  • Licensed Respiratory Therapist (RRT or CRT) and/or Registered Polysomnographic technologist (RPSGT) with 2-3 years of DME experience and/or sleep lab titration experience.
  • Be able to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP and BiPAP equipment.
  • You are patient focused. You start with the patient and work backwards.
  • Be able to set up and operate devices such as CPAP and BiPAP machines.
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products.
  • Excellent verbal, written, communication skills, and ability to properly treat confidential information.
  • Thrive in a fast-paced and collaborative cross-functional environment; can multi-task and pivot with relative ease as priorities change.

Benefits

  • Base Salary Range: $68,000-75,000 annually.
  • Medical, vision, and dental insurance with 100% of the employee medical, vision, & dental premiums covered by the Company.
  • Option to participate in both a medical FSA and dependent care FSA.
  • 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary.
  • Company paid life-insurance policy, and the option to participate in a voluntary pet-insurance policy.
  • Eligible for Paid Time Off in accordance with the company’s policies.
  • Seattle-based employees will receive commuter benefits.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Sleep Care Advocate @Sleep Doctor
Customer Service
Salary 💸 $68,000-75,000 annually
Remote Location
USA
Job Type full-time
Posted Mar 27, 2025
Apply for this position Unlock 54,750 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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