[Hiring] Bilingual Customer Experience Representative @Keyme Locksmiths
Apr 02, 2025 - Keyme Locksmiths is hiring a remote Bilingual Customer Experience Representative. 💸 Salary: $17.00 per hour. 📍Location: USA.
Role Description
KeyMe's Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you'll handle a high volume of calls, online chats, and emails from new and existing customers. You’ll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service. Fluency in Spanish and English is required for this role.
- Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
- Keeping records of customer interactions, transactions, comments and complaints
Qualifications
- Proven experience in providing excellent service to customers. Startup experience not required!
- Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
- High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
- You can think fast on your feet
- You love talking to people and can stay calm when our customers are not
- You know how to manage your time & multitask
- Availability for evening, weekend and holiday shifts
- Experience handling a high volume of calls and emails from customers or clients a plus
- Experience using Zendesk, Twilio, and/or Google Docs a plus
- Wifi connection 50MBPS of bandwidth available solely for employment use
- Fluency in Spanish and English is required
Requirements
- Hourly rate is $17.00
- Health, dental, and vision insurance
- Remote budget to set up your home office and internet stipend
- 401K plan with match
- PTO
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance
Similar Remote Jobs
More jobs at Keyme Locksmiths
-
Customer Service unspecified USAApr 02, 2025
-
All others compensation package includes salary and stock options USAApr 02, 2025
More Customer Service jobs
-
Customer Service competitive pay, benefits after probation CanadaApr 07, 2025
-
Customer Service $75,000 - $82,500 for major cities; $63,750 - $70,125 for other locations USAApr 07, 2025
More jobs in USA
-
Finance / Legal $20 per hour, up to 28 hours per week USAApr 08, 2025
-
Data Analysis $20 per hour, up to 28 hours per week USAApr 08, 2025
-
Marketing $20 per hour, up to 28 hours per week USAApr 07, 2025
Kickstart Your Job Search
Unlock 55,042 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$17.00 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
