[Hiring] Senior Technical Support Specialist @Wipro Technologies
Mar 14, 2025 - Wipro Technologies is hiring a remote Senior Technical Support Specialist. đź’¸ Salary: up to 56,000 sgd base + 10% performance bonus. đź“ŤLocation: Singapore.
Role Description
Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Operations department and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
- Provide efficient support on product and integration issues, and ticket triaging.
- Follow detailed processes and workflows to support engineering teams.
- Support service Request Management.
- Support content creation, content update, and knowledge management.
- Solve basic admin, and configuration issues in SFDC.
- Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
- Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
- Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
- Efficiently and effectively execute SOPs and develop and maintain the knowledge base.
Qualifications
- Bachelor’s degree in computer science, Business, or a similar area
- 3-5 years of hands-on technical application, product support, or business process experience.
- Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
- Experience operating with SLAs in a client-facing role in a production support environment.
Requirements
- Familiar with end-to-end Customer/IT support processes
- Adjusts easily to new or changing circumstances.
- A collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Focuses on achieving results that promote business success.
- Demonstrate proactive and professional communication skills with all stakeholders and partners
- Maintain a professional, adaptable, and respectful manner
- Provide high quality service to all users
Benefits
- Competitive salary + performance bonus
- Flexible time off
- Sick leave accrual
- Up to 100% employer - paid healthcare benefits (medical, dental, vision)
- 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment)
- $1,200 Learning & development allowance (annually)
- $1,200 Health & Wellness allowance (annually)
- Employee referral program
- 401k match up to 4%
- 12 paid holidays annually
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| đź“Ť | Be aware of the location restriction for this remote position: Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
up to 56,000 sgd base + 10% performance bonus
|
Remote
Location
Singapore
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
