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Customer Service
Service Enablement Specialist
@Wipro Technologies
[Hiring] Service Enablement Specialist @Wipro Technologies
Mar 29, 2025 - Wipro Technologies is hiring a remote Service Enablement Specialist. 💸 Salary: doe & geographic location. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Services Enablement Specialist is responsible for supporting the administrative aspects of service delivery and training programs. This role focuses on coordinating training logistics, maintaining documentation, and assisting with quality assurance activities to ensure smooth and efficient service operations.
Responsibilities
- Coordinate logistics for training programs, workshops, and e-learning courses, including scheduling, materials preparation, and participant communication.
- Maintain and update training materials, ensuring they are current and aligned with company strategies and best practices.
- Assist with onboarding programs for new hires, ensuring they have access to necessary resources and information.
- Assist in conducting testing and inspection of services to identify issues and ensure compliance with quality standards.
- Support the development and implementation of quality control procedures and policies.
- Help monitor service quality and gather data for analysis to identify areas for improvement.
- Create and deliver advanced training programs, workshops, and e-learning courses for customer-facing teams.
- Develop onboarding programs for new hires to accelerate their ramp-up time and ensure they are equipped with the necessary skills to deliver high-quality service.
- Collaborate with subject matter experts (SMEs) to create training materials that are aligned with company strategies, service offerings, and best practices.
- Work with cross-functional teams (internally and externally) to support enablement strategies and ensure consistent service standards.
- Assist in identifying skill gaps and training needs and support targeted learning initiatives.
- Provide coaching and mentorship to enhance the skills of service professionals and track training completion rates.
- Document known defects, solutions, and recommendations for continuous quality improvement.
- Create and maintain detailed reports on training outcomes, service quality assessments, and performance metrics.
Qualifications
- A bachelor's degree in a relevant field such as Business, Education, or Communications. Equivalent experience will also be considered.
- 5+ years of experience in training, quality assurance, or enablement, ideally in a services or customer-facing role.
Requirements
- Strong organizational skills and attention to detail.
- Proficiency in Google Workspace.
- Ability to work cross-functionally.
- Problem-solving and adaptability.
- Team player mentality.
Benefits
- Competitive salary + performance bonus
- Flexible time off
- Sick leave
- Up to 100% employer-paid healthcare benefits (medical, dental, vision)
- 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment)
- $1,200 Learning & development allowance (annually)
- $1,200 Health & Wellness allowance (annually)
- Employee referral program
- 401k match up to 4%
- 12 paid holidays annually
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
doe & geographic location
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
