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Associate Director Customer Success @Apport Software Solutions Private Limited

[Hiring] Associate Director Customer Success @Apport Software Solutions Private Limited

Apr 07, 2025 - Apport Software Solutions Private Limited is hiring a remote Associate Director Customer Success. 💸 Salary: unspecified. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves driving customer success outcomes and managing customer success activities.

  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Expand our revenue in accounts through cross-sell and up-sell
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
  • Define and Optimize Customer Lifecycle
    • Map customer journey
    • Develop listening points in journey (e.g., usage, satisfaction, etc.)
    • Standardize interventions for each point in journey
    • Define segmentation of customer base and varying strategies
    • Identify opportunities for continuous improvement
    • Learn from best practices in industry
  • Manage Customer Success Activities

Qualifications

  • Experience in working in a customer success role, ideally within a SaaS company
  • Previous experience in managing, growing and getting the best out of a team of CSMs
  • Excellent verbal and written communication skills
  • Ability to understand and solve customer problems
  • Adept at juggling multiple priorities in a busy environment
  • Tech savvy with a genuine interest in software and products

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Before You Apply
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📍 Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Associate Director Customer Success @Apport Software Solutions Private Limited
Customer Service
Salary 💸 unspecified
Remote Location
India
Job Type full-time
Posted Apr 07, 2025
Apply for this position Unlock 54,451 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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