[Hiring] Senior Customer Success Manager II, Enterprise @Toast
Mar 18, 2025 - Toast is hiring a remote Senior Customer Success Manager II, Enterprise. đź’¸ Salary: $114,000 usd. đź“ŤLocation: USA.
Role Description
As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments!
The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).
- Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
- Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
- Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
- Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
- Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
- Build cross-functional partnerships and collaborate closely to engage customers when necessary
Requirements
- 8+ years account management experience
- Mid-Market or Enterprise customer management experience
- Strong leadership, teamwork, and cross-departmental collaboration skills
- Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
Benefits
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
- Starting pay rate: $114,000 USD
Similar Remote Jobs
More jobs at Toast
-
Sales / Business $63,000 - $101,000 usd USAMar 19, 2025
-
Software Development $150,000 - $240,000 usd USAMar 19, 2025
-
Product $210,000 - $336,000 usd USAMar 18, 2025
More Customer Service jobs
-
Customer Service unspecified USAMar 19, 2025
-
Customer Service p300 - p350 per hour USA, UK, Canada +1 moreMar 19, 2025
More jobs in USA
-
Human Resources $86,000 - 121,000 USAMar 19, 2025
-
Customer Service unspecified USAMar 19, 2025
-
Human Resources $80,000-$120,000 USA, CanadaMar 19, 2025
Kickstart Your Job Search
Unlock 52,250 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$114,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
