[Hiring] Senior Customer Success Director for Strategic Clients @First Advantage
Mar 22, 2025 - First Advantage is hiring a remote Senior Customer Success Director for Strategic Clients. 💸 Salary: $100-140k base annually. 📍Location: USA.
Role Description
As a Senior Customer Success Director for Strategic Clients, you will serve as the customer champion for 5 top-tier accounts within the Strategic Vertical. This role combines leadership, business development expertise, strategic and tactical management, entrepreneurial insight, and advanced analytical skills to drive, foster and optimize positive business outcomes.
While this role is 100% work from home, there will be occasional travel for training, team events and client support.
Responsibilities:
- Serve as the primary point of contact for strategic accounts, engaging with customers daily as their main representative.
- Act as the internal advocate for strategic accounts during customer escalations, collaborating with cross-functional teams and leadership as needed.
- Own and present key metrics related to strategic account programs.
- Facilitate business reviews and partnership meetings, identifying opportunities for U.S. and global upsell opportunities.
- Collaborate with the Customer Success Analyst team to maintain accurate tactical reporting and support general account management processes.
- Track partnership and opportunity activities using Salesforce.
- Provide regular internal reporting on program outcomes, key metrics, and customer feedback.
- Identify and develop sales leads, contributing to FA’s overall revenue generation, account retention, and growth.
- Leverage customer relationships to support senior leadership in strategic planning and alignment with business goals.
Qualifications
- Bachelor’s degree or equivalent
- 8+ years of experience in customer success roles.
- Exceptional executive-level written and verbal communication skills.
- Strong objection-handling and problem-solving abilities.
- Advanced presentation and facilitation skills.
- Highly developed time management, project management, and organizational skills.
- Frequent travel to customer sites to effectively manage strategic initiatives and experience maintaining strong customer relationships during customer visits.
- Proficiency with Salesforce CRM.
- Internal experience with FA is a plus.
Benefits
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
Company Description
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$100-140k base annually
|
Remote
Location
USA
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|
Job Type
full-time
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Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
