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Customer Service
Senior Business Travel Consultant
@JUJUR
[Hiring] Senior Business Travel Consultant @JUJUR
Mar 20, 2025 - JUJUR is hiring a remote Senior Business Travel Consultant. 💸 Salary: excellent remuneration package based on experience. 📍Location: Portugal.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Provide high-quality support to customers through various channels, including chat, calls, and emails.
- Keep up-to-date with relevant information on service providers, destinations, and systems.
- Assess customer needs, urgency, and preferences quickly and effectively.
- Handle bookings for accommodations, transportation, and travel services accurately.
- Assist customers with self-service options on the platform or app.
- Respond in a timely manner, adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies, maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products, service providers, and industry trends.
- Stay informed about industry best practices and trends.
- Maintain regular attendance, complete required training, and meet performance expectations.
Qualifications
- Native/fluent in French (C1), both oral and written.
- Fluency in English, at least B2.
- 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
- 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
- Experience in contact center or customer-facing roles.
- Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
- Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
- Empathetic, professional, with excellent verbal and written communication skills.
Benefits
- Excellent remuneration package based on experience, skills and performance.
- Be part of a dynamic and creative team with positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Generous medical plans, dental, and vision benefits with premiums.
- Paid parental and bereavement leave.
- Subsidized commuter benefits.
- Mental health support.
- Connectivity stipends.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
excellent remuneration package based on experience
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
