[Hiring] Resident Experience Specialist @Outwork Staffing
Feb 19, 2025 - Outwork Staffing is hiring a remote Resident Experience Specialist. đź’¸ Salary: $1800 - 2000 usd/month. đź“ŤLocation: Philippines.
Role Description
The Resident Services Specialist acts as the primary point of contact for residents, focusing on building positive relationships and ensuring excellent customer service. This role handles resident-related administration, phone interactions, and email communications with a calm and professional demeanor, ensuring quick resolution to inquiries and concerns.
- Build and maintain positive relationships with residents by addressing inquiries, concerns, and requests promptly.
- Build and maintain positive relationships with on-site teams of the properties that are being supported.
- Respond to resident inquiries via telephone, email, and text, determining and providing appropriate solutions.
- Focus on quality customer service, processing solutions efficiently or directing issues to the correct team.
- Manage resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary.
- Place outbound calls to follow up on resident matters and provide additional information as needed.
- Log all communications and updates in the CRM system for accurate record-keeping.
- Perform training and development tasks as required.
Qualifications
- 1–3 years of experience in customer service or a call center environment preferred.
- Familiarity with CRM platforms, Yardi, Excel, Word, and Outlook is advantageous.
- Excellent verbal and written communication skills.
- Strong interpersonal and emotional intelligence abilities.
- Ability to multitask, prioritize effectively, and work efficiently under minimal supervision.
- Organized and detail-oriented, with strong problem-solving skills.
- Customer service-driven with a focus on empathy and authenticity.
- Flexible and adaptable to a fast-paced, ever-changing work environment.
- Technical proficiency and the ability to work with various online platforms.
- Capable of working weekends on a rotating schedule.
- Strong problem resolution and troubleshooting skills.
- Required communication with onsite staff.
- Ability to follow an approval process and work quickly to solve customer service issues.
Company Description
We are a recruiting firm built to help US companies hire quality talent in the Philippines.
Similar Remote Jobs
More jobs at Outwork Staffing
-
Software Development $3500 - $4500 usd/month PhilippinesMar 28, 2025
-
All others $2,000 - $2,500 usd/month PhilippinesMar 25, 2025
-
Design 1400 - 1800 usd/month PhilippinesMar 25, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 01, 2025
-
Customer Service competitive annual salary between usd 15,000 to usd 24,000 PhilippinesApr 01, 2025
More jobs in Philippines
-
Customer Service competitive annual salary between usd 15,000 to usd 24,000 PhilippinesApr 01, 2025
-
Software Development unspecified PhilippinesApr 01, 2025
Kickstart Your Job Search
Unlock 54,590 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$1800 - 2000 usd/month
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Feb 19, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
