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Customer Service
Product Support Associate
@Dronedeploy
[Hiring] Product Support Associate @Dronedeploy
Mar 28, 2025 - Dronedeploy is hiring a remote Product Support Associate. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
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Role Description
As a DroneDeploy Product Support Associate, you’ll become an expert in cutting-edge technology...our drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products! This role is fully remote now and in the future.
- Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data.
- Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk.
- Look for ways to improve processes and tools to help us scale our global support team.
- Continue growing and refining our knowledge base by contributing to both internal and external documentation.
- Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships.
- Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements.
Qualifications
- At least one year of experience as a commercial drone pilot OR a degree in either Geographic Information Systems (GIS) or Geomatics.
- Deep empathy and desire to help others, even those who are having a bad day.
- Strong troubleshooting and logical thinking skills.
- Excellent time management and prioritization skills.
- The ability to recognize patterns that could indicate the presence of a deeper technical issue.
- Excellent written and verbal communication skills, including the ability to explain complicated things simply.
- Curiosity and a thirst for knowledge.
- Ability to work Monday - Friday, 6:00AM - 3:00PM or 7:00AM - 4:00PM ET.
- Available for occasional work-related domestic travel for company events such as meetings, conferences, and training.
Requirements
- Industry knowledge or experience in construction, surveying, agriculture, energy, facilities, or related fields.
- Experience using 360 cameras.
- Experience in high accuracy mapping with GCPs, RTK, or PPK.
- Experience or training in GIS Production systems, CAD Environments, and photogrammetry or geospatial software.
- Experience with APIs, SSO, SQL queries.
- Experience with JIRA, Confluence, Zendesk Suite, Google Suite.
- Fluency in Korean, Japanese, Spanish, or Portuguese.
- Interest in photography.
Benefits
- Innovative Company Culture – Thrive in an environment that encourages creativity and collaboration.
- Drone Pilot Certification – Get certified and develop unique skills with our support.
- Flexible Work Options – Enjoy flexibility with both your schedule and work location.
- Family Paid Leave – Supporting you and your family when it matters most.
- Top-Tier Healthcare Benefits – Comprehensive health coverage designed to support your well-being.
- Professional Development & Career Growth – Opportunities to advance and grow in your career.
- Flexible Paid Time Off – Take the time you need to recharge and stay balanced.
- Employee Referral Bonus – Help us grow the team and get rewarded for great referrals.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
