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Patient Advocate & Experience Navigator - Behavioral Health @SerenityAG

[Hiring] Patient Advocate & Experience Navigator - Behavioral Health @SerenityAG

Apr 01, 2025 - SerenityAG is hiring a remote Patient Advocate & Experience Navigator - Behavioral Health. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a compassionate, dynamic and experienced Patient Advocate to help deliver on our vision of redefining what it means to be a patient-centered practice.

  • This is a remote role focused on working with patients and prospective patients on the telephone and through electronic communications.
  • Involves answering inbound patient inquiries (phone, text, email) and working with them to explain the services offered at the practice.
  • Collaborative role that involves working closely with other members of our team to ensure each patient experiences an amazing level of support and care.
  • Be the trusted advisor for patients seeking the best care and healing experience possible.
  • Navigate new and existing patients through their journey from initial inquiry throughout their full plan of care.
  • Be a subject matter expert on the healthcare services provided by the practice (specializing in Spravato treatments for treatment-resistant depression).
  • Effectively explain what services our clinics provide and distinguish between patients who would be eligible for our services and those that are not.
  • Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
  • Approach patient intake conversations in a compassionate, empathetic, and consultative manner.
  • Manage patient communication in a highly professional, polished, and compassionate manner which will include inbound/outbound patient calls, emails, and voicemails.
  • Assist the Patient Authorization Team in the verification of insurance eligibility and benefits, and obtaining prior authorizations.
  • Manage and create digital patient files using our suite of technology platforms.
  • Coordinate patient care in alignment with the plan of care set by the provider.
  • Exhibit a continuous improvement and process-oriented mindset.
  • Demonstrate a positive, can-do, caring, and empathic demeanor at all times.
  • Be adaptable and willing to take on new challenges as the business grows.

Qualifications

  • Minimum of 2-4 years of experience in a medical office environment; preferably in the mental health field.
  • Previous experience in a customer-facing sales role educating patients and families on medical services such as Spravato.
  • Prior experience navigating multiple schedules and utilizing scheduling software.
  • Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc.
  • Must be a compassionate, sensitive communicator that enjoys working with patients to get the care they need.
  • Strong organizational skills and ability to prioritize and multitask to meet deadlines.
  • Exceptionally professional written and verbal communication skills including phone and email etiquette.
  • Knowledge of HIPAA policies and best practices.
  • Key characteristics: organized, intelligent, dependable, active listener, professional, passionate, detail-oriented, team player.
  • Bachelor's degree in Health Administration or a related field is preferred but not required if you have the relevant experience.
  • Ability to potentially travel for training or meetings one or two times per year.
  • Familiarity with insurance verifications, medical benefits, and billing processes (this is not a billing role but in-depth knowledge of this is important).

Requirements

  • Ability to work Monday through Friday, 8:00am-5:00pm Pacific Time (11:00am–8:00pm Eastern Time) and weekend on-call rotation (to monitor/respond to any urgent patient messages).

Benefits

  • Medical, Dental, and Vision Insurance
  • Paid holidays, vacation, and sick time
  • Flex Spending Account (FSA)
  • 401K Retirement savings plan with 6% match
  • Employee Assistance Program
  • Short-term and Long-term Disability insurance
  • Life Insurance
  • Growth & development opportunities

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Patient Advocate & Experience Navigator - Behavioral Health @SerenityAG
Customer Service
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 01, 2025
Apply for this position Unlock 55,233 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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