Online Learning and Instructional Support Advisor @NU National University

[Hiring] Online Learning and Instructional Support Advisor @NU National University

Apr 05, 2025 - NU National University is hiring a remote Online Learning and Instructional Support Advisor. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role provides operational and technical support for faculty, staff, and students as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites, including the Student Information System (SIS) and integrated third-party digital assets.

Serves as an online learning advisor for the LMS and related applications.
Performs a range of services including basic to advanced technical and end-user support.
Facilitates online foundation training courses and quality assurance.
Coordinates faculty textbook procurement and open education resource integrations.
Collaborates with key stakeholders to assess and resolve online learning needs.
Exhibits understanding of cross-functional knowledge between various departments.

Essential Functions:

Reviews, resolves, and responds to inbound/outbound phone calls and emails from faculty and staff regarding operational and technical support requests.
Communicates requests or issues requiring advanced support to appropriate stakeholders.
Provides advanced student support for the LMS and related applications.
Facilitates faculty training sessions on best practices for online teaching.
Conducts quality assurance checks for new courses and resolves technical issues.
Maintains a database of all online master course versions used for term setup.
Creates and delivers course or user activity reports as requested.
Reviews and processes faculty desk copy and textbook review requests.
Coordinates term setup and provides limited operational and technical support for select National University System Affiliates.
Contributes to new digital asset product or enhancement testing and implementation.

Qualifications

Bachelor’s degree, or equivalent experience.
Minimum of three (3) years of experience using computers and web-based applications.
Minimum of one (1) year of experience in higher education or related professional settings.
Call center experience preferred.

Requirements

Demonstrated experience with Microsoft Excel, Outlook, PowerPoint, SharePoint, and Word.
Experience with a Learning Management System (LMS), IT Service Management or ticketing system (ITSM), and/or Student Information System (SIS).
Strong interpersonal skills and ability to communicate effectively.
Excellent oral and written communication skills.
Proficient knowledge of HTML and graphic design programs preferred.
SQL Developer experience preferred.
Ability to work as an active team member and contribute to team efforts.
Ability to excel in a deadline-oriented, dynamic environment.
Strong organizational skills with the ability to track details and meet deadlines.
Demonstrates concern for and attends to the needs of internal and external customers.

Benefits

Comprehensive well-being benefits for you and your family.
Competitive pay and benefits packages.
Development and advancement opportunities.
Remote-first work perks.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Online Learning and Instructional Support Advisor @NU National University

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 05, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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