Sales & Business Development - New Patient Case Management @SerenityAG

[Hiring] Sales & Business Development - New Patient Case Management @SerenityAG

Apr 01, 2025 - SerenityAG is hiring a remote Sales & Business Development - New Patient Case Management. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

We are seeking a compassionate, dynamic and experienced Sales & Business Development Advocate to help deliver on our vision of redefining what it means to be a patient-centered practice.

This is a remote sales & business development role. It focuses on working with patients and prospective patients to educate, advocate, and assist them to get the best possible care at our specialty healthcare practices.

Answer inbound patient inquiries (phone, text, email) and explain the services offered at the practice.
Work closely with other members of our team to ensure each patient experiences an amazing level of support and care.
Become the trusted advisor for each patient seeking the best care and healing experience possible.
Be a subject matter expert on the healthcare services provided by the practice (specializing in Spravato treatments for treatment-resistant depression).
Effectively explain what services our clinics provide and distinguish between eligible and non-eligible patients.
Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
Approach patient intake conversations in a compassionate, empathetic, and consultative manner.
Manage patient communication in a highly professional, polished, and compassionate manner including inbound/outbound patient calls, emails, and voicemails.
Assist the Patient Authorization Team in verifying insurance eligibility and benefits, and obtaining prior authorizations.
Manage and create digital patient files using our suite of technology platforms.
Coordinate patient care in alignment with the plan of care set by the provider.
Exhibit a continuous improvement and process-oriented mindset.
Demonstrate a positive, can-do, caring, and empathic demeanor at all times.
Be adaptable and willing to take on new challenges as the business grows.

Qualifications

Minimum of 2-4 years of sales, business development, or customer service experience in a healthcare environment; preferably in the mental health field.
Must be a compassionate, sensitive communicator that enjoys working with patients to get the care they need.
Familiarity with insurance verifications, medical benefits, and billing processes (in-depth knowledge is important).
Strong organizational skills and ability to prioritize and multitask to meet deadlines.
Exceptionally professional written and verbal communication skills including phone and email etiquette.
Knowledge of HIPAA policies and best practices.
Key characteristics: organized, intelligent, dependable, active listener, professional, passionate, detail-oriented, team player.
Bachelor's degree in Health Administration or a related field is preferred but not required if you have the relevant experience.
Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc.
Ability to potentially travel for training or meetings one or two times per year.

Requirements

Ability to work Monday through Friday, 8:00am-5:00pm Pacific Time (11:00am–8:00pm Eastern Time) and weekend on-call rotation (to monitor/respond to any urgent patient messages).

Benefits

Medical, Dental, and Vision Insurance
Paid holidays, vacation, and sick time
Flex Spending Account (FSA)
401K Retirement savings plan with 6% match
Employee Assistance Program
Short-term and Long-term Disability insurance
Life Insurance
Growth & development opportunities

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Sales / Business

Sales & Business Development - New Patient Case Management @SerenityAG

Sales / Business

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 01, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Sales & Business Development - New Patient Case Management @SerenityAG

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