Mid-Market Customer Success Manager @Guidewheel

[Hiring] Mid-Market Customer Success Manager @Guidewheel

Mar 13, 2025 - Guidewheel is hiring a remote Mid-Market Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Success Manager at Guidewheel, you will be primarily responsible for:

Launching and supporting customers in North America to drive usage and value from Guidewheel.
Exceptional customer-facing communication in a remote environment, including understanding a customer’s business and explaining our technology to various audiences.
Owning a book of 40-60 clients located in North America.
Driving value through initial onboarding, product adoption, retention, and identifying new revenue streams through additional product offerings.
Working cross-functionally with a team of technical account managers and implementation specialists to ensure customer success.
Becoming an industry expert within the FactoryOps space to deliver a strong ROI.
Defining and optimizing the Guidewheel customer journey, including training and best practices for communication.
Representing the voice of the customer to internal and external stakeholders while managing direct customer communication.
Enabling successful roll-out of Guidewheel to users across the factory through virtual and occasional in-person trainings.
Proactively identifying expansion opportunities by understanding customer business needs.
Supporting the sales team with contract renewals, expansions, and upsells for customers.
Identifying opportunities for customers to act as Guidewheel advocates through testimonials, case studies, webinars, etc.

Qualifications

Direct SaaS Customer Success experience with world-class results in guiding customers to operationalize technology.
Excellent interpersonal, analytical, communication, and storytelling skills.
Extensive experience managing high-level customers, including executive presence with C-level audiences.
Direct experience within a startup, building aspects of a successful Customer Success engine.
Strong understanding that speed is a competitive advantage.
Results-driven with a bias for action and commitment to excellence.
Thrives in a fast-paced environment of constant change.
Customer-obsessed and constantly seeking to learn more about customers.
Insanely curious and an excellent question-asker.
Team builder and player who creates loyalty and trust.

Requirements

Experience in or with manufacturing operations (e.g., industrial engineer, continuous improvement, etc.).

Benefits

Fair & equitable pay with annual on-target earnings in the range of $XX-$XX.
100% remote culture with autonomy to work from wherever, whenever.
Flexible PTO policy to ensure work-life balance.
Generous equity for all employees.
Health benefits to cover personal needs from day one of employment.
Additional perks including 401k (match up to 4%), home office set-up, parental leave, company laptop, retirement plan, and paid company holidays.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Mid-Market Customer Success Manager @Guidewheel

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 13, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.